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You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.
Power outages can be frustrating and even dangerous if not properly prepared for. But, with a bit of planning, you can ready for the next time the lights go out.
Here are 20 tips. We've included advice from Electricity North West and information about their Extra Care Register, which provides free advice and support in the event of a power cut.
If you think you’ve got a frozen pipe, don’t panic. There are a few things you can do to keep it from bursting and save yourself the hassle of a leak or flood.
Read on for a range of advice and how we can support you.
From Thursday 16 January, general customer and visitor parking at our Valley House office will be unavailable until Monday 3 February 2025. Disabled parking spaces will remain accessible.
During this time, more of our team will be working at Valley House to support each other as we introduce a new IT housing management system. Being together will help us make this change as smooth as possible.
Read on for full details.
Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.
If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.
If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.
Read on for two further updates on Careline.