Advice on Coronavirus COVID-19

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. 

Click here for more information from us on COVID-19.

Here's our latest news

  1. ‘Mini’ arts project will share your news

    ‘Mini’ arts project will share your news

    We’ve teamed-up with local visual arts duo Illuminos to bring a socially distanced pop-up arts project to the borough featuring a vintage Mini Cooper. The ‘Mini Moments’ initiative will see the old-style 1990 Mini touring the borough to project images and video featuring people’s good news on homes and buildings.

    03 Mar 2021 10:00
  2. Your latest edition of TAP4 is ready to explore!

    Tenants and residents- your Winter 2020/21 issue of TAP4 is here! Grab a brew and see what's new:

    You can read issue six of TAP4 by clicking here.

    02 Mar 2021 08:00
  3. Had your vaccine? Check out this helpful info from Public Health England

    A leaflet from Public Health England is available to download in English, Kurdish, Farsi, Arabic, and Turkish and answers these commonly-asked questions:

    • What are the side effects?
    • Can I catch COVID-19 from the vaccine?
    • Can I go back to normal activities after having my vaccine?
    • What do I do next?
    • What should I do if I am not well when it is my next appointment?
    • Will the vaccine protect me?
    • Can I give COVID-19 to anyone, now I have had the vaccine?
    26 Feb 2021 08:00
  4. Bolton Community Homes, Community Investment Programme

    A new investment programme is open to local community groups, voluntary organisations and charities supporting communities in the borough. The eight housing associations that form Bolton Community Homes (BCH), including us, are making money available to fund community projects helping local tenants and residents.

    16 Feb 2021 12:00
  5. Bolton’s Fund is backing young people to lead their own climate projects and help make the place they live cleaner and greener.

    Bolton’s Fund: Young people to shape a greener future

    Bolton’s Fund is backing young people to lead their own climate projects and help make the place they live cleaner and greener.

    16 Feb 2021 09:00
  6. Helping to Kickstart new job opportunities

    Helping to Kickstart new job opportunities

    We're creating seven new job opportunities, with more to follow, as part of the government’s Kickstart scheme for young people at risk of long-term unemployment.

    11 Feb 2021 09:00
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Customer notice

We ask you to please:

  • show respect and courtesy to our employees at all times;
  • be reasonable and allow us time to respond back to your requests;
  • provide us with as much information as possible to help us find solutions to your feedback;
  • respond back to us as soon as you can if we make contact with you by any method.

We won't tolerate: 

  • making threats or unreasonable demands towards other customers or our employees;
  • any form of harassment of personal attack either verbally, written or in-person;
  • discrimination towards other customers or employees including racist, sexist, homophobic or any other form of offensive language;
  • aggressive, threatening or violent behaviour or communication.

In order to keep you, your family, and our employees safe at all times during a home visit, we've put a number of measures in place that are consistent with the latest Public Health advice. Click here to visit our COVID-19 advice Hub for information on what happens if we need to visit your home.

When we visit you, we'll treat you and your home with respect and we ask that you give us the same consideration. We respectfully request that you don't smoke in your home while we visit and ask that you remove any pets from our work area until we leave. 

Thank you for your co-operation. Take care.

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Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.