Advice on Coronavirus COVID-19

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We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. 

Click here for more information from us on COVID-19.

Here's our latest news

  1. Say hello to our brand-new Resident Voices Channel

    Complete surveys. Improve your neighbourhood. Get rewarded. Say hello to our brand-new Resident Voices Channel.

    Learn more, than see how to become a member today.

    27 Nov 2020 13:00
  2. Bolton to turn orange in unity against domestic violence

    Bolton to turn orange in unity against domestic violence

    Residents and organisations are encouraged to dress or light up their rooms or buildings in orange this Sunday evening (29 November) in solidarity against domestic abuse and violence.

    27 Nov 2020 11:00
  3. Climate emergency survey

    Climate emergency survey

    We’re asking for you to play a part in shaping our environmental plans for the next 10 years by answering a climate emergency survey. Complete the survey here:

    26 Nov 2020 10:00
  4. Bolton’s Festive Fund: Christmas cheer for charity champions

    Bolton’s Festive Fund: Christmas cheer for charity champions

    Grants of up to £200 are available so community groups can thank their members and volunteers for all their hard work this year. The funding comes thanks to a generous donation from MBDA and will be distributed by Bolton’s Fund.

    24 Nov 2020 15:00
  5. Community survey

    Would you mind lending us a helping hand so that we can understand the impact of COVID-19 in your community? We promise it won’t take long.

    19 Nov 2020 15:00
  6. Armchair Adventures

    Armchair Adventures

    We’re helping older tenants feel less isolated and lonely during lockdown, through a new music and arts project called Armchair Adventures.

    18 Nov 2020 15:00
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Customer notice

We ask you to please:

  • show respect and courtesy to our employees at all times;
  • be reasonable and allow us time to respond back to your requests;
  • provide us with as much information as possible to help us find solutions to your feedback;
  • respond back to us as soon as you can if we make contact with you by any method.

We won't tolerate: 

  • making threats or unreasonable demands towards other customers or our employees;
  • any form of harassment of personal attack either verbally, written or in-person;
  • discrimination towards other customers or employees including racist, sexist, homophobic or any other form of offensive language;
  • aggressive, threatening or violent behaviour or communication.

In order to keep you, your family, and our employees safe at all times during a home visit, we've put a number of measures in place that are consistent with the latest Public Health advice. Click here to visit our COVID-19 advice Hub for information on what happens if we need to visit your home.

When we visit you, we'll treat you and your home with respect and we ask that you give us the same consideration. We respectfully request that you don't smoke in your home while we visit and ask that you remove any pets from our work area until we leave. 

Thank you for your co-operation. Take care.

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Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

Click here to find out how to access your personal data, or as a business how to access our data disclosure process.

If you have any queries, please contact

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.