Advice on Coronavirus COVID-19

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. 

Click here for more information from us on COVID-19.

Here's our latest news

  1. Pension Credit Top Up campaign for tenants and residents in Greater Manchester

    Unclaimed millions can top up incomes for the region’s older generation

    We're enouraging people living in Greater Manchester to top up their weekly income by applying for a multi-million-pound pot of unclaimed government funds. 

    Latest figures released from the Greater Manchester Combined Authority, along with Greater Manchester Housing Providers, suggests as many as 43,000 local residents could be eligible to benefit from £76 million of unclaimed Pension Credit.

    19 Jan 2021 12:00
  2. Bolton volunteers step forward to help make urgent food deliveries for schoolchildren

    Bolton volunteers step forward to help make urgent food deliveries for schoolchildren

    Over 150 volunteers from Bolton have come forward to help a local charity make food deliveries to families in need during lockdown. The volunteer drivers will deliver lunch parcels to around 2,000 schoolchildren in the borough who would otherwise receive a free school meal.

    18 Jan 2021 14:00
  3. Bolton’s Festive Fund: Christmas cheer for volunteer heroes

    Bolton’s Festive Fund: Christmas cheer for volunteer heroes

    Dozens of charities across Bolton received a combined £14,000 to help them say a festive “thank you” to their volunteers and staff for all their hard work in 2020.


    04 Jan 2021 10:00
  4. Recognition for Danny, our Rising Star, and Hayley, our Inspirational Employee

    Congratulations to two of our colleagues, Daniel Fitton and Hayley Lord, who were recognised for their commitment to both themselves and those they work with during 2020’s Direct Works Forum virtual awards ceremony, held on Monday 7 December

    10 Dec 2020 08:00
  5. Motiv8 highly commended at UK Housing Awards

    Motiv8 highly commended at UK Housing Awards

    Motiv8, a Greater Manchester programme that we run in Bolton and Wigan for people to overcome barriers and get back on track, has been highly commended in this year’s UK Housing Awards.

    09 Dec 2020 16:00
  6. Beware of loan sharks in-person and online

    We support the national social media campaign #SharkFreeSurfing. It’s led by the England Illegal Money Lending Team to encourage loan shark victims and the wider community to report illegal money lending activity. The risks are real and the dangers are growing, especially online. So it’s really important we know the signs and what to do to protect ourselves and our loved ones. 

    09 Dec 2020 08:00
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Customer notice

We ask you to please:

  • show respect and courtesy to our employees at all times;
  • be reasonable and allow us time to respond back to your requests;
  • provide us with as much information as possible to help us find solutions to your feedback;
  • respond back to us as soon as you can if we make contact with you by any method.

We won't tolerate: 

  • making threats or unreasonable demands towards other customers or our employees;
  • any form of harassment of personal attack either verbally, written or in-person;
  • discrimination towards other customers or employees including racist, sexist, homophobic or any other form of offensive language;
  • aggressive, threatening or violent behaviour or communication.

In order to keep you, your family, and our employees safe at all times during a home visit, we've put a number of measures in place that are consistent with the latest Public Health advice. Click here to visit our COVID-19 advice Hub for information on what happens if we need to visit your home.

When we visit you, we'll treat you and your home with respect and we ask that you give us the same consideration. We respectfully request that you don't smoke in your home while we visit and ask that you remove any pets from our work area until we leave. 

Thank you for your co-operation. Take care.

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Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.