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News from Bolton at Home

Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.

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Careline is quality certified

Careline is quality certified

Are you considering a technology enabled care service to help you or a loved one live more independently at home?

Careline can be, or get, the emergency help you need should something happen to you.

Thousands of people get peace of mind from having a direct line into our Careline community alarm service in case they need support fast, day or night.

If you’re thinking about it for yourself or a family member, you can be confident that we’ve recently passed an independent audit of our technology enabled care (TEC) services by TEC Quality. This endorses how we provide quality Careline services for customers.

TEC Quality is a national organisation that audits TEC service providers on behalf of the TEC Services Association (TSA). The TSA is the industry and advisory body for TEC in the UK.

Audits assess service quality, safety, innovation and continuous improvement. They also highlight ways in which we can make our services better.

We’re happy to say that we were rated as fully compliant with the standards required for certification.

The auditors also highlighted how well we’ve:

  • followed Covid-19 pandemic requirements in line with government guidance;
  • reacted to concerns around safeguarding, domestic abuse and mental health in some households;
  • supported the ambulance services through peak pressure periods;
  • helped people with regards to fire safety risks and potentially saved lives on numerous occasions.

 

Could Careline help someone you know to live independently at home?

You can find our community alarm service and the different support options available all explained in more detail here: www.boltonathome.org.uk/careline.

Or you can get the information you need by speaking with a member of the team on 01204 335733.

Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air!

You can learn more, and listen to our previous Bolton FM broadcasts by clicking here.

Latest TAP4 issue

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Our latest issue of TAP4 (issue 8) has landed and you can read it by clicking here.

In this issue:

  • Friendly faces in familiar places - Bolton Manbassadors
  • Tips from Tom to help with rising energy costs
  • Be aware of doorstep fraudsters
  • Your home repairs - we're getting back on track
  • Introducing Aptem
  • How we're improving our complaints system
  • Support for Bolton's street homeless - Hope for Change
  • A fresh start - giving support to people leaving hospital
  • Our staff talk you through Air Source Heat Pumps
  • "Money Advice has been an absolute lifelife"
  • Recognise your community heroes - Stars of the Community Awards 2022
  • Providing opportunities for young people

Your latest Quarter Turn issue

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Your latest Quarter Turn issue:

Quarter-Turn-issue 9-[pdf]-6MB

Each quarter, we send our printed Quarter Turn magazine to 4,800 customers living in our sheltered and extra care schemes, those receiving Careline and living in our general let and over 70s in our general let.