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Energy price rises and Universal Credit changes - What to do if you’re worried about your finances

Energy price rises and Universal Credit changes - What to do if you’re worried about your finances

You may have seen recent news stories about energy bills going up from this October.

This is happening because the energy regulator, Ofgem, is due to raise the ‘energy price cap’.

It means energy companies will be able to pass on to customers some of the rapidly growing costs they are facing to buy gas on the wholesale market.

Energy bills are expected to rise by an average of £139 a year, though the government says the price cap will restrict further increases.


We’re here to help

Many people will be worrying how the energy price rises affect their finances.

The £20 increase to Universal Credit payments that was introduced by the government in response to the pandemic is also due to end on 6 October, which will make it even harder for some families.

But if you’re a Bolton at Home customer, and feeling under pressure, we’re here to help you stay on top of your finances.

If you or someone you care about is affected by the energy price rises and/or the change to Universal Credit, please phone our Money Advice Team as soon as possible on 01204 328000. 

Over the last year, our Money Advice Team has helped our customers make £10.6million in financial gains and savings. This includes energy bill savings through tariff reviews and meter changes.


Support for rising energy bills

Advice and support to manage rising energy costs is also available from our expert energy adviser Tom Kirby.

Tom works for our social enterprise Starts with you and can help you to reduce your energy bills and save money.

Tom will do this by:

  • reviewing your energy tariffs;
  • advising on winter fuel payments;
  • providing energy saving advice.

You can reach Tom on 07782 522498 or by email at


Keep warm for less this winter

There are actions we can all take right now to start saving energy, lowering bills and be comfortable this winter.

Our website has lots of tips and advice, including:


Please don’t hesitate to phone us on 01204 328000 if you’re concerned about the upcoming energy price increases or changes to Universal Credit.

Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air!

You can learn more, and listen to our previous Bolton FM broadcasts by clicking here.

Latest TAP4 issue

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Our latest issue of TAP4 (issue 8) has landed and you can read it by clicking here.

In this issue:

  • Friendly faces in familiar places - Bolton Manbassadors
  • Tips from Tom to help with rising energy costs
  • Be aware of doorstep fraudsters
  • Your home repairs - we're getting back on track
  • Introducing Aptem
  • How we're improving our complaints system
  • Support for Bolton's street homeless - Hope for Change
  • A fresh start - giving support to people leaving hospital
  • Our staff talk you through Air Source Heat Pumps
  • "Money Advice has been an absolute lifelife"
  • Recognise your community heroes - Stars of the Community Awards 2022
  • Providing opportunities for young people

Your latest Quarter Turn issue

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Your latest Quarter Turn issue:

Quarter-Turn-issue 9-[pdf]-6MB

Each quarter, we send our printed Quarter Turn magazine to 4,800 customers living in our sheltered and extra care schemes, those receiving Careline and living in our general let and over 70s in our general let.