Interested in our Customer Training Programme? Get in touch!

Mary Winrow

mary.winrow@boltonathome.org.uk

07825193230

Transform & Achieve returns in 2021! - Customer Training Programme

Poster containing details of the Transform and Achieve course. A text-only version of this poster is available below it.

This amazing course is back again! The Transform and Achieve online course is FREE to anyone living in Bolton and will give you a boost particularly if you are looking for a job. The next Transform & Achieve programme starts on 14 September and runs until 6 October - every Tuesday and Wednesday from 11am to 2pm. 

You can start at any time.

You choose which sessions you want to attend and you can attend as many or as few as you like!

You will:

  • Learn skills that get you noticed and lead to job success
  • Improve personal impact and get the best out of yourself
  • Understand and learn the secrets of success
  • Learn how to use the skills you already have to their best potential
  • Develop your ability to master your emotions
  • Understand the link between nutrition and performance
  • Learn about money management, including debt advice

If you'd like to register for a place on this course please email your name, email address and telephone number to: mary.winrow@boltonathome.org.uk

Please note: You will need to have either a laptop, PC or smartphone to access the online sessions via Zoom to be able to attend this course.

Watch a promotional video for the Transform and Achieve course below:

Click here to access a step-by-step guide on installing and using Zoom on your computer or mobile device (opens in a new tab).

For more information about other courses, please click here (opens in a new tab).

Be Confident with Interviews FREE one-day online course - Customer Training Programme

Attend our training to help YOU get the job!

Our completely FREE 'Be Confident with Interviews' course will be delivered via Microsoft Teams and is designed to help build your confidence for interviews to multiply your chances of getting and succeeding at your dream job.

The course will cover:

  • Preparing for your interview
  • Making a positive first impression
  • Skillset versus mindset
  • Different types of interviews
  • STAR technique

To book on, please contact Mary Winrow 07825 193 230 or email mary.winrow@boltonathome.org.uk

This 3-hour course is run on one day from 12noon – 3pm.

Please note: You will need either a laptop, tablet or smart phone to attend this online course. Help will be provided to access Microsoft Teams.

Poster containing details of the 'Be Confident with Interviews' course. A text-only version of this poster is available above it.

FREE one-day First Aid course (Level 3) - Customer Training Programme

First aid training could be the most important course you’ve ever taken.

In the event of an emergency, you’ll have the knowledge and confidence to deliver potentially life-saving assistance.

This is a full day course from 9:30am – 4:30pm. Please bring your lunch.

To book on, please contact Mary Winrow 07825193230 or email mary.winrow@boltonathome.org.uk.

Location details and dates will be provided on booking.

Poster containing details of the Level 3 First Aid course. A text-only version of this poster is available above it.

FREE one-day Health & Safety course (Level 2) - Customer Training Programme

Health and safety training will give you an awareness of workplace dangers that can threaten your health and safety and will help you to reduce workplace accidents and injuries.

This is a full day course from 9:30am – 4:30pm.

Please bring your lunch.

To book on, please contact Mary Winrow 07825193230 or email mary.winrow@boltonathome.org.uk.

Location details and dates will be provided on booking.

Poster containing details of the Level 2 Health & Safety course. A text-only version of this poster is available above it.

Customer Service & Complaints Handling - Customer Training Programme

FREE on-line course on how to be confident in customer service and complaints handling.

Attend our training to boost your CV to provide you with more job opportunities.

Our FREE course, which will be delivered on-line via Microsoft Teams, is designed to:

  • Show you how to be more confident and to communicate effectively with customers.
  • Help you to be more confident in understanding what a complaint is and the reasons behind customer complaints.
  • Make you more employable and attractive to employers.
  • Give you the skills and confidence to deliver excellent customer service and to deal with customer complaints in a professional and timely manner.
  • Make you feel more confident in making a positive first impression.
  • Show you how to listen effectively in order to resolve complaints.

This 6-hour course is run over 3 consecutive days 10am-12pm.

Please note: You will need either a laptop, tablet or smartphone to attend this on-line course. Help will be provided to access Microsoft Teams.

To book on, please contact Mary on 07825 193230 or email mary.winrow@boltonathome.org.uk.

Image of a poster to promote the Customer Service & Complaints Handling course. A text-only version of this poster can be found above it.