Transform & Achieve returns in 2021! - Customer Training Programme

Decorative image displaying the Transform and Achieve Logo

This amazing course is back again, only this time it’s online!  The Transform and Achieve course is FREE to anyone living in Bolton and will give you a boost at this challenging time, particularly if you are looking for a job. The course consists of bite sized workshops for you to access online daily at 11:30am – 1pm (Monday to Friday). 

You can start at any time from 1st February 2021 and the course will run until 30th April 2021.

You choose which sessions you want to attend and you can attend as many or as few as you like! You will learn:

 

  • How to sell and present yourself effectively at interview
  • How to create a positive impact and influence people
  • Interview skills
  • Skills for successful relationships (work & personal)
  • How to handle difficult interactions in a way that enables you to walk away with your self-esteem & confidence intact

If you'd like to register for a place on this course please email your name, email address and telephone number to: mary.winrow@boltonathome.org.uk

Please note: You will need to have either a laptop, PC or smartphone to access the online sessions via Zoom to be able to attend this course.

Watch a promotional video for the Transform and Achieve course below:

Click here to access a step-by-step guide on installing and using Zoom on your computer or mobile device (opens in a new tab).

For more information about other courses, please click here (opens in a new tab).

Weekly Timetable for Transform & Achieve Online Classroom

The latest Transform and Achieve Timetable (with dates starting February 1, 2021) will be added soon! Please email mary.winrow@boltonathome.org.uk if you'd like more information.

Date

Time

Session Title & Trainer

TBC

TBC

TBC

 

   

Customer Service & Complaints Handling - Customer Training Programme

FREE on-line course on how to be confident in customer service and complaints handling.

Attend our training to boost your CV to provide you with more job opportunities.

Our FREE course, which will be delivered on-line via Microsoft Teams, is designed to:

  • Show you how to be more confident and to communicate effectively with customers.
  • Help you to be more confident in understanding what a complaint is and the reasons behind customer complaints.
  • Make you more employable and attractive to employers.
  • Give you the skills and confidence to deliver excellent customer service and to deal with customer complaints in a professional and timely manner.
  • Make you feel more confident in making a positive first impression.
  • Show you how to listen effectively in order to resolve complaints.

This 6-hour course is run over 3 consecutive days 10am-12pm.

Please note: You will need either a laptop, tablet or smartphone to attend this on-line course. Help will be provided to access Microsoft Teams.

To book on, please contact Mary on 07825 193230 or email mary.winrow@boltonathome.org.uk.

Image of a poster to promote the Customer Service & Complaints Handling course. A text-only version of this poster can be found above it.

Get in touch

Mary Winrow

mary.winrow@boltonathome.org.uk

07825193230