Annual Report for April 2019 to March 2020

Decorative thumbnail displaying the cover of our Annual Report (2019 to 20).Our latest annual report is ready to read if you’d like to know about how our range of services performed this last financial year (April 2019 to March 2020) and some ways we’re looking to improve.

It’s full of facts and figures that you can scan through, and it’s split into 16 sections so you can easily explore areas of interest in more detail.

It covers:

-      Thoughts from our organisational Chairs - Ian, Darren and Peter - and Jon, our Chief Exec

-      Managing money

-      Investing in homes

-      Energy efficiencies

-      Responsive repairs and maintenance

-      Providing quality affordable homes

-      Our social purpose

-      Health and housing

-      Supporting tenants through Covid-19

-      Helping tenants into employment

-      Giving our tenants a say

-      Tenant involvement

-      Customer Scrutiny Group

-      Customer care

-      Local standards and how we’re performing

-      How we’re structured, regulated and governed

Each section has links to further information and contact details if you need some support or would like to get involved.

Thanks to our customer representatives who were involved in the production of our latest annual report.

Take care. 

Annual-Report-April-2019-to-March-2020-[pdf]-2MB