Visit our hub for money/energy advice, affordable recipes, social activities nearby, food pantries, healthy home living, digital and employment support, and more.
On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.
You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.
01204 328000
8am to 5.30pm Mon - Fri
You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.
Please note: we’re making some changes to our IT systems including putting much of the information about your home and tenancy in one place, so we can assist you more quickly. While we get ready for this upgrade, you might notice some delays when you contact us. We’re working hard to keep any delays short, and we’ll still be here to help with any urgent issues. We appreciate your patience as we make these improvements.
Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.
Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.
*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.
For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.
Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)
98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday
From Thursday 16 January, general customer and visitor parking at our Valley House office will be unavailable until Monday 3 February 2025. Disabled parking spaces will remain accessible.
During this time, more of our team will be working at Valley House to support each other as we introduce a new IT housing management system. Being together will help us make this change as smooth as possible.
Read on for full details.
Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.
If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.
If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.
Read on for two further updates on Careline.
As we step into the new year, it’s the perfect time to take stock and ensure you’re receiving all the support you’re eligible for. Checking your eligibility for Pension Credit could be a simple yet powerful way to boost your income and ease financial pressures in 2025. Read on for details.
We’re highlighting upcoming webinars hosted by Four Million Homes. If you’re a social housing resident, these sessions are designed to help you know your rights to safe and well-maintained homes. Read on for details.
In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door).
Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.
Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.