The Be One Homes logo.'

We’re excited to announce that from 1 April 2026, Bolton at Home will officially become Be One Homes.

We’ll still legally be known as Bolton at Home until then, but you’ll start seeing our new look much sooner.

Please continue to use the Bolton at Home website (this site) for information on reporting repairs, paying your rent, tenancy information, help with antisocial behaviour, and more for the time being. We'll let you know when to start using our new website for these things.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Careline customers: don’t forget this important step to protect your Careline service

    As you might've heard, the UK is currently undergoing a major upgrade to the national telephone infrastructure, switching from traditional copper landline to a new digital phone system.

    If you're a Careline customer - or know someone who is - please don't forget this important step to protect your Careline service. Read on for the details.

    16 Oct 2025 09:00

  2. Avoid Legionella: watch our video on keeping your water clean and safe

    There's a chance that the safety and quality of your water could have been affected by the growth of bacteria (such as Legionella) if you’ve been away from home for a bit - for example, if you've been on holiday, or in hospital. This could also be the case if you have showers or taps in your home that aren't used regularly.

    Inhaling small water droplets containing Legionella bacteria can lead to a lung infection called Legionnaires' disease - but there are quick steps you can take to keep your water clean and reduce the chances of Legionella being present in your water. Read on to watch our short video.

    15 Oct 2025 11:00

  3. Respect and safety in our communities

    Respect and safety in our communities

    We’re proud of our commitment to equality, diversity, inclusion, and dignity — and of being part of communities built on support, pride, and respect.

    If you have any concerns, please tell us. We’ll listen, support you, and take action where needed.

    10 Oct 2025 09:00

  4. Protect yourself and others: watch our short video on gas safety (3 mins)

    How quickly would you be able to spot the signs of a faulty gas appliance in your home? And did you know that we’ll still need to carry out a gas inspection even if you’ve a gas supply meter but no gas appliances..?

    Read on to watch our short animation (3 mins) where we’ll talk you through some quick but important things you should know with regards to gas safety in your home.

    We've also included a link to further information on our annual gas safety checks in your home.

    08 Oct 2025 15:00

  5. Campbell House reopens as Project Front Door: a safe haven for young people in Bolton

    Campbell House reopens as Project Front Door: a safe haven for young people in Bolton

    Campbell House in Farnworth has reopened with a renewed purpose: to support young people facing homelessness and help them build brighter futures. Now operating as Project Front Door, the building will provide short-term accommodation and round-the-clock support for 16 to 25-year-olds preparing for independent living.

    This marks a major milestone in our partnership with Backup North West, a Bolton-based charity that’s been helping vulnerable young people since 1992.

    07 Oct 2025 15:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday