Accessibility

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We’re committed to being inclusive and accessible in everything we do.

We want every customer, tenant, and member of our community to be able to access our services, understand our communications, and interact with us confidently and independently, regardless of disability, language, literacy level, or digital access.

This statement sets out our ongoing commitment to improving accessibility across all our communications and services, including letters, printed materials, website content, emails, digital tools, and in-person interactions.

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Our commitment to accessible communication:

We’re working to make sure our communications are:

• Clear, simple, and easy to understand, using Plain English and avoiding jargon wherever possible.
• Available in alternative formats if you need, including large print, braille, Easy Read, audio, and translated into other languages.
• Inclusive by design, following best practice for accessible layouts, fonts, and structure.
• Screen-reader friendly, for customers who use assistive technologies.
• Co-produced and tested with people who have lived experience of disability or communication barriers.

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for digital content and follow Plain English and RNIB design guidance for written and printed materials.

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What this means in practice:

We aim to:

• Write all our customer communications using accessible formats and straightforward language.
• Make our website and digital tools easy to use using screen readers, keyboard navigation, and other assistive technologies.
• Train our staff to create accessible documents and understand inclusive communication principles.
• Offer flexible ways to contact us, including telephone, email, in-person appointments, and support with interpretation or communication needs.
• Continually work with tenants and customers with disabilities or additional needs to review and improve our communications.

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We know that some of our content isn't yet fully accessible:

We’re actively working to fix these issues and improve how we communicate across all channels. Accessibility is an ongoing journey, and we’re committed to getting better.

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If you need information in a different way:

We want to make it as easy as possible for you to get the information you need.

If you need us to send something in a different format, like large print, braille, audio, Easy Read, or a different language, please let us know. We’ll do our best to meet your request.

You can tap here to see our main contact details.

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Keeping this statement up to date:

• This accessibility statement was prepared on: 16 April 2025
• Last reviewed on: 16 April 2025
• We will review this statement every year and whenever there are significant changes to how we communicate.

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Working together to improve:

We know that accessible communication benefits everyone, not just people with disabilities. We’re grateful to our customers and community partners who help us identify barriers and shape improvements.

Accessibility is everyone’s responsibility at Bolton at Home, and we’re committed to making sure it is built into every message we share.

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Get accessibility help for a range of devices and software:

The My Computer, My Way section on the AbilityNet website will show you how to make your computer, mobile phone, tablet, or other device easier to use. It contains instructions for many different devices and brands:

• Tap here for help using your computer, mobile phone, tablet, or other devices from AbilityNet (this link opens in a new tab)

Get accessibility help directly from Apple or Microsoft:

You can visit the Apple or Microsoft websites for details on how to make their software more accessible and easier to use:

• Tap here for support to make your Apple iPhone, iPad, Mac, Watch, or other Apple device more accessible and easier to use (this link opens in a new tab)
• Tap here for support to make Microsoft Windows, Office, Teams, Xbox, other Microsoft products more accessible and easier to use (this link opens in a new tab)