Advice on Coronavirus COVID-19

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. 

Click here for more information from us on COVID-19.

Here's our latest news

  1. New COVID-19 vaccination advice from Bolton's NHS

    Wondering what to expect from your COVID-19 vaccination? The CCG's booklet answers some commonly-asked questions and is attached to this news release. Copies are also due to be delivered to every household very soon – so look out for your paper copy.
    27 Jan 2021 08:00
  2. Have your say before the Climate Emergency Survey closes

    Have your say before the Climate Emergency Survey closes

    Live in Bolton? Please give your opinions, climate priorities and ideas to reduce emissions and shape plans so Bolton’s a healthier, cleaner and greener place within 10 years.

    Here's a direct link to the survey: https://bit.ly/3o8EoBd. It will close on Friday 29 January.

    25 Jan 2021 13:00
  3. Severe weather warning

    The Met Office has issued a severe weather warning. We should expect significant rainfall and risk of flooding over the next few days. Please take care. Here are some links to keep up to date with the latest flood warning situation and guidance to be prepared.

    19 Jan 2021 20:00
  4. Pension Credit Top Up campaign for tenants and residents in Greater Manchester

    Unclaimed millions can top up incomes for the region’s older generation

    We're enouraging people living in Greater Manchester to top up their weekly income by applying for a multi-million-pound pot of unclaimed government funds. 

    Latest figures released from the Greater Manchester Combined Authority, along with Greater Manchester Housing Providers, suggests as many as 43,000 local residents could be eligible to benefit from £76 million of unclaimed Pension Credit.

    19 Jan 2021 12:00
  5. Bolton volunteers step forward to help make urgent food deliveries for schoolchildren

    Bolton volunteers step forward to help make urgent food deliveries for schoolchildren

    Over 150 volunteers from Bolton have come forward to help a local charity make food deliveries to families in need during lockdown. The volunteer drivers will deliver lunch parcels to around 2,000 schoolchildren in the borough who would otherwise receive a free school meal.

    18 Jan 2021 14:00
  6. Bolton’s Festive Fund: Christmas cheer for volunteer heroes

    Bolton’s Festive Fund: Christmas cheer for volunteer heroes

    Dozens of charities across Bolton received a combined £14,000 to help them say a festive “thank you” to their volunteers and staff for all their hard work in 2020.

     

    04 Jan 2021 10:00
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Customer notice

We ask you to please:

  • show respect and courtesy to our employees at all times;
  • be reasonable and allow us time to respond back to your requests;
  • provide us with as much information as possible to help us find solutions to your feedback;
  • respond back to us as soon as you can if we make contact with you by any method.

We won't tolerate: 

  • making threats or unreasonable demands towards other customers or our employees;
  • any form of harassment of personal attack either verbally, written or in-person;
  • discrimination towards other customers or employees including racist, sexist, homophobic or any other form of offensive language;
  • aggressive, threatening or violent behaviour or communication.

In order to keep you, your family, and our employees safe at all times during a home visit, we've put a number of measures in place that are consistent with the latest Public Health advice. Click here to visit our COVID-19 advice Hub for information on what happens if we need to visit your home.

When we visit you, we'll treat you and your home with respect and we ask that you give us the same consideration. We respectfully request that you don't smoke in your home while we visit and ask that you remove any pets from our work area until we leave. 

Thank you for your co-operation. Take care.

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Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

Click here to find out how to access your personal data, or as a business how to access our data disclosure process.

If you have any queries, please contact IG@boltonathome.org.uk

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.