Contact us

Decorative header image reading 'Contact us'

Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

Email us*

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Use our Live Chat 

Available 8am to 5.30pm, Mon - Fri
OR click here to message us on Facebook

Visit our reception

98 Waters Meeting Road
8.45am to 4pm, Mon - Fri

Our Valley House reception is open for pre arranged visits. Please contact us via phone or online to make an appointment.

Who should I contact?

So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if.....

  • You want to pay your rent or have a question about your rent
  • You need money, debt or budgeting advice
  • You want to report a repair
  • You need advice on your repair responsibilities
  • You want to report antisocial behaviour
  • You've a question about your tenancy
  • You'd like to make a complaint.

You need to contact Bolton Council on 01204 333333 if...

  • You've a question about bin collections or getting new bin
  • You want to apply for Housing Benefit
  • You need help with pest control
  • You've a question about your council tax
  • There’s a problem with your street lighting.

You need to contact Homes for Bolton on 01204 335811 if...

  • You have online property bidding enquiries.

See all of our main contact details

  • Antisocial Behaviour

Tel: 01204 328143

  • Careline

Tel: 01204 335733

  • Customer care

Tel: 01204 328000
Click here for more information on making a complaint, compliment or suggestion. 

  • Community Investment Team

Tel: 01204 327992

  • Money Advice Team

Tel: 01204 328000 (and ask for our Money Advice Team)

  • Homes for Bolton (Bolton Community Homes)

Tel: 01204 335811

  • Hoot – Bolton Credit Union

Tel: 01204 365024

  • Insurance enquiries

Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011

  • Home Contents Insurance for Tenants

For claims and policy enquiries:
Tel: 01204 328022

  • Rent enquiries

Tel: 01204 328221 or 01204 328222

  • Repairs (24 hrs)

Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

  • Tenancy Sustainment and Support

Tel: 01204 329617

Tel: 01204 328140

Tel: 01204 329657 / 01204 329658

Tel: 01204 329601

Customer notice

We ask you to please:

  • show respect and courtesy to our employees at all times;
  • be reasonable and allow us time to respond back to your requests;
  • provide us with as much information as possible to help us find solutions to your feedback;
  • respond back to us as soon as you can if we make contact with you by any method.

We won't tolerate: 

  • making threats or unreasonable demands towards other customers or our employees;
  • any form of harassment of personal attack either verbally, written or in-person;
  • discrimination towards other customers or employees including racist, sexist, homophobic or any other form of offensive language;
  • aggressive, threatening or violent behaviour or communication.

In order to keep you, your family, and our employees safe at all times during a home visit, we've put a number of measures in place that are consistent with the latest Public Health advice. Click here to visit our COVID-19 advice Hub for information on what happens if we need to visit your home.

When we visit you, we'll treat you and your home with respect and we ask that you give us the same consideration. We respectfully request that you don't smoke in your home while we visit and ask that you remove any pets from our work area until we leave. 

Thank you for your co-operation. Take care.