Contact

So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if.....

• You want to pay your rent or have a question about your rent
• You need money, debt or budgeting advice
• You want to report a repair
• You need advice on your repair responsibilities
• You want to report antisocial behaviour
• You've a question about your tenancy
• You'd like to make a complaint.

You need to contact Bolton Council on 01204 333333 if...

• You've a question about bin collections or getting new bin
• You want to apply for Housing Benefit
• You need help with pest control
• You've a question about your council tax
• There’s a problem with your street lighting.

You need to contact Homes for Bolton on 01204 335811 if...

• You have online property bidding enquiries.

• Antisocial Behaviour

Tel: 01204 328143

• Careline

Tel: 01204 335733
Email: careline@boltonathome.org.uk

• Customer care

Tel: 01204 328000
Email: customer.care@boltonathome.org.uk
Click here for more information on making a complaint, compliment or suggestion. 

• Community Investment Team

Tel: 01204 327992
Email: citeam@boltonathome.org.uk

• Money Advice Team

Tel: 01204 329868
Email: moneyadviceteam@boltonathome.org.uk

• Homes for Bolton (Bolton Community Homes)

Tel: 01204 335811
Email: findahome@bolton.gov.uk

• Hoot – Bolton Credit Union

Tel: 01204 365024
Email: enquiries@wisewithmoney.org.uk

• Insurance enquiries

Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011

• Home Contents Insurance for Tenants

For claims and policy enquiries:
Tel: 01204 328022

• Rent enquiries

Tel: 01204 328221 or 01204 328222
Email: income.management@boltonathome.org.uk

• Repairs (24 hrs)

Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

• Tenancy Sustainment and Support

East:
Tel: 01204 329617
Email: steven.lyons@boltonathome.org.uk

West: 
Tel: 01204 328140

South: 
Tel: 01204 329657 / 01204 329658
Email: kanta.kerai@boltonathome.org.uk
Email: denise.harris@boltonathome.org.uk

North:
Tel: 01204 329601
Email: vincent.burt@boltonathome.org.uk