How to use AllPay, our online payment system

Before you begin: if you already have an AllPay card, then please keep this handy - you'll need the 19-digit number on your payment card in order to add your account details to the app.

If you don’t have an AllPay card, or if you haven’t used the online payment system before, please call us on 01204 328000 and we'll help you set it up.

If you have used the online payment system, you can log in to your AllPay account by tapping here (opens in a new tab). The Client Code is BAHR.

You'll be able to find your 19-digit code in the account details section. If you have any problems finding your code, please call us using 01204 328000 and we'll be happy to help.

---

1. On an Android device, open the Google Play Store. On an Apple device (such as an iPhone or iPad), open the App Store:
   
   The Google Play Store icon looks like this:
   
   
   
   The App Store icon looks like this:
   
   
    
2. After you've opened the Google Play Store or App Store, search for 'AllPay' using the search function:
   
   
    
3. Once you've found the AllPay app in your app store's search results, tap 'Install' (Android) or 'Get' (Apple):
   
   
    
4. Once downloaded, open the AllPay app from your device's home screen.
    
5. If this is your first time using the AllPay App, you’ll be asked to register using the 'REGISTER' button shown in the screenshot below. 
   
   You'll need to have an account with AllPay. If you've paid online using a computer, or if you have an AllPay card, you'll be able to log in with your existing account details.
   
   If you haven't got - or can't find - your AllPay account details, give us a call on 01204 328000 and we'll be more than happy to help get you up and running.
   
   
    
6. Next, you'll need to add your email address and a security question and answer.
   
   You can also set up a PIN Code for quick access to the AllPay app next time.
   
   
    
7. You'll now need to add your account in order to pay your rent. The number you'll need to enter here is your AllPay number, not your rent account number.
   
   If you don't have an AllPay account, you'll need to set this up first. You can do this by calling us on 01204 328000.
   
   
    
8. Your bank account details will go in next, and you can choose to save them for use next time.