News

If you have access to communal areas, your tenancy agreement or lease will state that items should not be left in these areas.

Read on to watch a short video (2 mins) that explains our policy for items left in these areas. It’s an essential watch if you live in a building with communal areas.

We care about people and work to address the impact of antisocial behaviour on individuals and communities, so people feel safe, respected, and heard, and get peace of mind in time.

Read on to learn more about how we can support you if you’re experiencing antisocial behaviour and to see facts, figures, and costs linked with antisocial behaviour cases (there’s no cost to you if you’re a tenant).

The idea behind the event (organised by our Farnworth Focus Team) was to connect local people with some of Bolton’s fantastic support services – covering health and wellbeing, financial guidance, neighbourhood safety, the environment, volunteering, and more. Thanks to everyone involved for making this event a huge success.

Read on for photos from the event and to see which partners were involved.

Looking for free activities for you and yours to get involved with as we approach the Easter holidays in 2025? We've got you covered. 

Here's a full list of all the events we've organised or are involved with this year. They're all free, and there's no need to book in advance. We'd love to see you there.

Fancy helping out at any of these upcoming litter picking events organised by our Neighbourhood Services Team in Farnworth and Deane? 

They’re an opportunity for you to come together with like-minded residents and create brighter and healthier spaces for everyone to enjoy. Everyone’s welcome.

Read on for details of each event.

"Our (Apprentice) Building Surveyors play a key role in maintaining our stock and ensuring that our customers are happy, healthy, and safe in their homes. That's why recruiting the right people to represent the business in this role and training them to the required standard is something we take very seriously”.

Working across the business, our Apprentice Building Surveyors have continued to hone their skills as they work towards their qualifications - and they’ve been making real differences to customers’ lives in the process. Read on to learn more and meet our apprentices.

While you’re on our website – please make sure you've got a copy of our Home Safety Guide (we have versions for houses and flats).

They contain important information to help keep you, your family, and others safe in and around your home, with safety guidance on topics like fire, gas, electricity, asbestos, water hygiene, and more.

Read on for the download link.

Read on for a look at what will happen when you report antisocial behaviour to us.

We're sharing messages like this one to cut through some of the complexities of neighbourhood safety work, with refreshers on types of antisocial behaviour that we can help with, reporting procedures, and an understanding of how we address issues and can support one another.

We want to update you on some changes we’re making to our Bolton at Home social media channels. 

From 1 April, we’ll no longer be using our corporate account (@boltonathome) on the X social media platform (formerly known as Twitter) to communicate with customers.

We’re also launching an Instagram account in April. 

Read on to find out more, including the best ways to contact us.

Read on for a deeper look at some antisocial behaviour issues and how to report them.

We're posting messages like this one to cut through some of the complexities of neighbourhood safety work, with refreshers on types of antisocial behaviour that we can help with, reporting procedures, and an understanding of how we address issues and can support one another.

A huge thank you goes to all the residents and volunteers who got involved in our community litter picks. 

These were done over three days in three areas around Farnworth and Little Lever with over 82 bags of litter collected and 23 skips filled. Read on for details.

We're sharing messages like this one to cut through some of the complexities of neighbourhood safety work, with refreshers on types of antisocial behaviour that we can help with, reporting procedures, and an understanding of how we address issues and can support one another.

This week: we’ll explain our commitments if you’re experiencing antisocial behaviour, and what is/isn’t classed as antisocial behaviour. Read on for more.

Rachel didn’t think she needed money advice. She was doing her best, getting by. But raising a child with additional needs isn’t easy, and when things got tighter, she reached out.

Read on to watch a short video about her story.

Tackling antisocial behaviour and tenancy breaches is crucial, but this work is also challenging and can be misunderstood, which we know can sometimes lead to disappointment.

From listening to your reports, to taking appropriate action, we’re committed to resolving cases involving our customers.

Read on to learn more about how we'll deal with reports of antisocial behaviour.

We currently have five properties going to auction on 12 March 2025.

To view the properties and auction details, visit: www.boltonathome.org.uk/properties-for-sale.

No one should have to put up with antisocial behaviour. Following a suggestion from our Group Customer Scrutiny Panel, here’s a short video that explains:

• what we class as antisocial behaviour or tenancy breaches, 
• how and when you should report antisocial behaviour to us, 
• what happens after you’ve reported something to us, 
• and more.

Live in one of our flats? You should've now received our Fire Door Advice leaflet.

Just tap on this article if you’d prefer to watch a short video where our Katie talks through the same topics as in the leaflet. You can download a PDF copy of it here, too.

You’re victim of a hate incident if you experience hostility or prejudice because of your identity. This could be due to your race, religion, sexual orientation, disability, gender/gender identity, or subculture. Such incidents can involve abuse, vandalism, or harassment, and can occur in-person, online, or affect someone you care about. Please read on for more information.

If you live in a flat, you’ll soon receive a letter regarding Fire Doors. Please read it carefully, as it explains:

— what Fire Doors are;
— why they’re crucial in keeping you and others safe;
— how and when we’ll inspect them;
— how you can regularly check the Fire Doors in your home/building to ensure they’ll function properly in the event of a fire;
— and more.

Just open this article if you’d prefer to read the letter now (or watch a subtitled video version of it).

We’ve started using a new IT housing management system that will let us find details about your home and tenancy faster, so we can help you more quickly if you need us.

As we get used to the new system over the next few weeks, it might take us a bit longer to handle your enquiry. Don’t worry - we’re still here to support you. Thank you for your patience and understanding during this change.

As it's Energy Savers Week (20 to 26 January 2025), we thought it'd be worth reminding you that our Home Energy Advisers Tom and Asif can help you to lower your energy bills for free by:

Read on for details on how you can benefit from Tom and Asif's free support to lower your energy bills.

Do you know the five steps to check that Fire Doors are safe? In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place. Stay safe by giving it a watch.

Power outages can be frustrating and even dangerous if not properly prepared for. But, with a bit of planning, you can ready for the next time the lights go out.

Here are 20 tips. We've included advice from Electricity North West and information about their Extra Care Register, which provides free advice and support in the event of a power cut.

If you think you’ve got a frozen pipe, don’t panic. There are a few things you can do to keep it from bursting and save yourself the hassle of a leak or flood.

Read on for a range of advice and how we can support you.

From Thursday 16 January, general customer and visitor parking at our Valley House office will be unavailable until Monday 3 February 2025. Disabled parking spaces will remain accessible.  

During this time, more of our team will be working at Valley House to support each other as we introduce a new IT housing management system. Being together will help us make this change as smooth as possible.

Read on for full details.

Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.

If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.

If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.

Read on for two further updates on Careline.

As we step into the new year, it’s the perfect time to take stock and ensure you’re receiving all the support you’re eligible for. Checking your eligibility for Pension Credit could be a simple yet powerful way to boost your income and ease financial pressures in 2025. Read on for details.

We’re highlighting upcoming webinars hosted by Four Million Homes. If you’re a social housing resident, these sessions are designed to help you know your rights to safe and well-maintained homes. Read on for details.

In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.

Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.