News

No one should have to put up with antisocial behaviour, which is why we’ll always take your report seriously.

As it’s Antisocial Behaviour Awareness Week, and following a suggestion from our Group Customer Scrutiny Panel, here’s a short video from John Molloy (Head of our Neighbourhood Safety and Enforcement Service) to talk through examples of things we class as antisocial behaviour or tenancy breaches, how and when you should report antisocial behaviour to us, what happens after you’ve reported something to us, and more.

Using funding from our friends at Bolton Council, colleagues in our Neighbourhood Services Team delivered sessions at Bolton St Catherine's Academy (pictured), Firwood High School, and Waggon Road Play Centre, each aimed at raising young people’s awareness and appreciation of their local natural environment and the woodlands and wildlife next to their schools.

Read on for the full story and photos.

Have you heard? We've just opened our brand new Bolton UCAN Centre in The Market Place Shopping Centre, Bolton Town Centre, meaning there's another space for you (or someone you care about) to get help with housing issues, money matters, health and wellbeing, employment support, personal development, community activities, and more.

Read on for full details, including opening times.

We want to alert you to a scam targeting our valued Careline users. Some of our customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank details to upgrade equipment. Please know that our Careline colleagues would NEVER ask for your bank details over the phone.

Staff in our Building Safety Team are dedicated to ensuring your safety at home - and part of our commitment involves keeping you up to date with important safety information relating to your building.

You can now access key safety and building information about your high-rise block on our website, such as a summary of its latest Fire Risk Assessment (FRA), regular safety checks carried out at your building, and more. Read on for the link.

We understand there are questions about our approach to managing empty homes and the circumstances under which we might choose to dispose of a property. We recognise your concerns and would like to provide some clarity. Please read on for details.

For more information on these properties, please tap here: www.boltonathome.org.uk/properties-for-sale.

If you'd like to learn more about why we sell some of our properties, and how we're working to reduce the overall number of empty homes we have, tap here: www.boltonathome.org.uk/empty-properties.

Knowing the risks associated with opening windows is crucial. If the window safety devices in your home aren't used correctly, people can fall from them - and the risks are especially high if you have young children at home.

To minimise the risks, please watch our short video to familiarise yourself with how your windows operate, and how to use them safely. This article also includes a text version of the video.

As part of our efforts to ensure transparency and compliance, we publish our Group Annual Report and Financial Statements documents on our website each year. They provide an overview of our financial performance during the last financial year and chart how we've performed against our objectives.

Tap for summary of the main themes and a link to the latest document if you'd like to read it.

Read on for an update from our Group Chief Executive Officer, Noel Sharpe, on our progress in dealing with damp, condensation, and mould related issues.

Please remember that no one will know your home better than you, and we’re here to help if you have any concerns or a situation that needs attention. This update includes details on what to do if you need to report an issue to us.

We’re pleased to present our Annual Report 2023/2024 to you: https://bah.max-mediagroup.co.uk/annualreport2023-24.

Please read on for more information.

We’re making some changes to our IT systems including putting much of the information about your home and tenancy in one place, so we can assist you more quickly.

While we get ready for this upgrade, you might notice some delays when you contact us. We’re working hard to keep any delays short, and we’ll still be here to help with any urgent issues. We appreciate your patience as we make these improvements.

We’re pleased to say we’ve opened two new centres to help more customers with housing issues, money matters, health and wellbeing, employment support, personal development, community activities, and more. These centres add to our network of UCAN centres and Pop-Up UCAN centres, and our teams are ready to provide the support you might need from us.  Read on for details.

Tom (Home Energy Adviser) recently visited Dehra, who lives on her own and has multiple health conditions. Like some others in the community, Dehra was concerned about energy costs going into winter and was keen to see how the service could provide some reassurance.

Read on to see how Tom visited Dehra to provide support - and for details on how Starts with you's Home Energy Advisers could help you or a loved one, too.

Read on to watch a short video where Natalie (from our Careline service) talks you through how our Careline Telecare devices – like epilepsy sensors, medication dispensers, fall detectors, and more can boost confidence and promote independence at home.

In the short film, some of our colleagues talk about why the project on Great Holme estate was established, how we supported residents (including commentary from Kirsty, our tenant), and how we're now running a similar project in Farnworth.

Read on if you'd like to watch it.

You’re victim of a hate incident if you experience hostility or prejudice because of your identity. This could be due to your race, religion, sexual orientation, disability, gender/gender identity, or subculture. Such incidents can involve abuse, vandalism, or harassment, and can occur in-person, online, or affect someone you care about. Read on for more information.

On Monday 7 October 2024, we were formally presented with our Greater Manchester Good Employment Charter accreditation by the Mayor of Greater Manchester, Andy Burnham. This follows our acceptance as a charter member on Tuesday 3 September, highlighting our dedication to providing a supportive and inclusive workplace. Read on for details.

We want to update everyone on our commitment to building safety and thank our Customer Scrutiny Panel for highlighting the importance of an update now, especially after recent fires in London flats and the Grenfell Tower inquiry report.

Read on for a link to our full update for residents.

With colder weather on the way, now could be the perfect time to book a free home energy advice session with Tom and Asif (our Home Energy Advisers).

Read on for a short video and details on how to book.

We’re highlighting upcoming webinars hosted by Four Million Homes. If you’re a social housing resident, these sessions are designed to help you know your rights to safe and well-maintained homes. Read on for details.

Since 12 January 2024, we’ve been closing the office on Fridays because not many people were visiting us on that day. This has helped us save money to invest more in your homes and keep our services running smoothly. This change has worked well, so we’ve decided to keep the Friday closure permanent. This means our Valley House office, including reception, will now be closed every Friday. Our services will still be running, please don’t worry, we’ll just be working from other places. Read on for more information.

Are you or a loved one considering a more supportive living environment? Bolton Extra Care Awareness Week is the perfect opportunity to explore how extra care housing can enhance your life. We invite you to join us for a series of open day events filled with friendly faces, insightful conversations, and plenty of coffee and cake.  Please read on for details.

We’re making some important changes to our UCAN centres to serve more of our customers and communities and make the most of our resources. Here’s what’s happening and why.

From Monday 23 September 2024, around 1,000 tenants will be randomly selected to share their views and experiences about our services. Most contacts will involve a phone call. Some tenants will get a form by post. We’ve partnered with a company called TLF Research, who’ll make these calls over the next few weeks.

Our Community Engagement Team’s ‘Manbassadors’ project that has helped hundreds of men in Bolton to improve their mental health is set to relaunch after securing thousands of pounds in new funding. Read on for the details.

Our colleagues, as well as those from Bolton Council, local volunteers, and local businesses all teamed up to improve public spaces in Rumworth last month. Read on for the details.

Checking if you’re eligible for Pension Credit is a practical way to ensure you’re receiving what you should, and it could help counter the cost of living squeeze. Far too many people of state pension age are missing out on Pension Credit payments and more, but we can help. 

We’re delighted to become a member of the Greater Manchester Good Employment Charter. It highlights our commitment to a supportive and inclusive workplace. By looking after our colleagues, we also support them to provide the best service to our customers.

Read on for a quick reminder of our policy for communal areas. You can watch a two-minute video, or tap our link for a text alternative version.