News from Bolton at Home

Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.

Latest news and updates from us

  1. Video: how we’ll deal with reports of antisocial behaviour in your neighbourhood

    No one should have to put up with antisocial behaviour. Following a suggestion from our Group Customer Scrutiny Panel, here’s a short video that explains:

    • what we class as antisocial behaviour or tenancy breaches, 
    • how and when you should report antisocial behaviour to us, 
    • what happens after you’ve reported something to us, 
    • and more.
    17 Feb 2025 11:00
  2. Litter pick success in and around Farnworth

    Litter pick success in and around Farnworth
    Over the last couple of weeks, our Neighbourhood Services Team has arranged community litter picks in three areas around Farnworth (as part of our 'Farnworth Focus' work**).

    A total of 48 bags of rubbish were collected, with further litter picks planned soon.
    Thanks to all those involved. 
    06 Feb 2025 07:00
  3. Live in a flat? We sent you a Fire Doors leaflet in January 2025 (or watch a video version of it here)

    Live in one of our flats? You should've now received our Fire Door Advice leaflet.

    Just tap on this article if you’d prefer to watch a short video where our Katie talks through the same topics as in the leaflet. You can download a PDF copy of it here, too.

    04 Feb 2025 13:00
  4. Hate crime - know what it is and how to report it

    Greater Manchester Hate Crime Awareness Week 2025

    You’re victim of a hate incident if you experience hostility or prejudice because of your identity. This could be due to your race, religion, sexual orientation, disability, gender/gender identity, or subculture. Such incidents can involve abuse, vandalism, or harassment, and can occur in-person, online, or affect someone you care about. Please read on for more information.

    04 Feb 2025 11:00
  5. Live in a flat? You should receive this letter on Fire Doors soon:

    If you live in a flat, you’ll soon receive a letter regarding Fire Doors. Please read it carefully, as it explains:

    — what Fire Doors are;
    — why they’re crucial in keeping you and others safe;
    — how and when we’ll inspect them;
    — how you can regularly check the Fire Doors in your home/building to ensure they’ll function properly in the event of a fire;
    — and more.

    Just open this article if you’d prefer to read the letter now (or watch a subtitled video version of it).

    27 Jan 2025 14:00
  6. A new system to make things better

    Our new IT housing management system

    We’ve started using a new IT housing management system that will let us find details about your home and tenancy faster, so we can help you more quickly if you need us.

    As we get used to the new system over the next few weeks, it might take us a bit longer to handle your enquiry. Don’t worry - we’re still here to support you. Thank you for your patience and understanding during this change.

    24 Jan 2025 13:00
  7. Others have saved on their energy bills: what about you/your loved ones? Book a free energy advice session today.

    As it's Energy Savers Week (20 to 26 January 2025), we thought it'd be worth reminding you that our Home Energy Advisers Tom and Asif can help you to lower your energy bills for free by:

    — reviewing/switching your tariff,
    — applying for grants/payments,
    — resolving disputes/complaints with energy providers,
    — and more.

    Read on for details on how you can benefit from Tom and Asif's free support to lower your energy bills.

    22 Jan 2025 10:00
  8. Fire Doors: a quick (but important) update from our Health and Safety Team

    Do you know the five steps to check that Fire Doors are safe? In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

    Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place. Stay safe by giving it a watch.

    15 Jan 2025 09:00
  9. Tips for power cuts

    Tips for power cuts

    Power outages can be frustrating and even dangerous if not properly prepared for. But, with a bit of planning, you can ready for the next time the lights go out.

    Here are 20 tips. We've included advice from Electricity North West and information about their Extra Care Register, which provides free advice and support in the event of a power cut.

    13 Jan 2025 10:00
  10. Tips for cold weather: what to do if pipes freeze and if you have a leak or flood

    Tips for cold weather, such as what to do if pipes freeze and if you have a leak or flood

    If you think you’ve got a frozen pipe, don’t panic. There are a few things you can do to keep it from bursting and save yourself the hassle of a leak or flood.

    Read on for a range of advice and how we can support you.

    10 Jan 2025 16:00
  11. Important notice about Valley House parking

    From Thursday 16 January, general customer and visitor parking at our Valley House office will be unavailable until Monday 3 February 2025. Disabled parking spaces will remain accessible.  

    During this time, more of our team will be working at Valley House to support each other as we introduce a new IT housing management system. Being together will help us make this change as smooth as possible.

    Read on for full details.

    08 Jan 2025 14:00
  12. Careline customers: please be aware of this scam (January 2025)

    Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.

    If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.

    If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.

    Read on for two further updates on Careline.

    06 Jan 2025 15:00
  13. New year, new opportunities: don’t miss out on what should be yours

    Pension Credit

    As we step into the new year, it’s the perfect time to take stock and ensure you’re receiving all the support you’re eligible for. Checking your eligibility for Pension Credit could be a simple yet powerful way to boost your income and ease financial pressures in 2025. Read on for details.

    03 Jan 2025 11:00
  14. Webinars with Four Million Homes (January and February 2025)

    Webinars with Four Million Homes (January and February 2025)

    We’re highlighting upcoming webinars hosted by Four Million Homes. If you’re a social housing resident, these sessions are designed to help you know your rights to safe and well-maintained homes. Read on for details.

    02 Jan 2025 11:00
  15. Katie shares our five-step guide for checking Fire Doors are safe

    In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

    Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.

    Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.

    20 Dec 2024 17:00
  16. Bolton's newest town centre neighbourhood

    Residents have now moved into the newly built Neighbourhood Moor Lane development, which has revitalised the site of the former bus station. The flagship scheme plays a key part in Bolton Council’s wider regeneration plans to establish a more vibrant and diverse town centre. 

    18 Dec 2024 14:00
  17. Important information about Deane UCAN Centre (December 2024)

    We want to give you an important update about our Deane UCAN Centre and how our UCAN services in the area are changing.

    Our Deane UCAN Centre, based at 2 Oriel Street, will close permanently on 23 December. Deane residents can now access a wide range of UCAN services from our recently opened Bolton UCAN Centre in the town centre. We're also introducing a new Deane Pop-Up UCAN centre at Willows Community Centre. Read on for more details.

    18 Dec 2024 11:00
  18. Smoke alarms can only save lives if they're working (plus, a link to more safety advice)

    Next in our series of quick home safety tips: smoke alarms. Remember: they can only save lives if they're working, so test them regularly.

    Taking a moment to test your smoke alarm can provide immense peace of mind – and it could be crucial in protecting you and/or your family in an emergency.

    You should check your smoke alarm at least once a month by pressing the test button until the alarm sounds.

    For more home and building safety advice, tap: www.boltonathome.org.uk/building-safety to visit our Home and Building Safety Hub.

    10 Dec 2024 11:00
  19. Extension leads/power strips: connect smartly (plus, a link to more safety advice)

    Next in our series of quick home safety tips: extension leads (or power strips). These can be handy, but you should always avoid overloading sockets or linking power strips together.

    Signs of an overloaded socket include sparks, scorch marks, or a smell of hot plastic.

    Remember: distribute your electrical load evenly across sockets to prevent overheating and minimise the risk of fire.

    For more home and building safety advice, tap: www.boltonathome.org.uk/building-safety to visit our Home and Building Safety Hub.

    03 Dec 2024 11:00
  20. Get involved in our events for the 16 Days of Activism against Gender-Based Violence

    We’ll be working with our partners to deliver three sessions in Gorton and Bolton as part of the 16 Days of Activism against Gender-Based Violence starting this Wednesday, 4 December. Keen to be involved? Read on for details of awareness-raising events we’ve planned this year.

    02 Dec 2024 15:00
  21. See the Christmas events and activities we’re running this year

    Want plans for you and yours in the lead-up to Christmas? Here’s a round-up of all the events and activities we’ve got coming up. 

    We may add to this list as more events are confirmed. Check back for updates.

    Please note that our two activities in Farnworth are only available to Farnworth residents. We’ve marked these events with asterisk symbols (**).

    29 Nov 2024 16:00
  22. System update

    System update, potential service disruption

    As mentioned previously, tap here for details, we’re upgrading our IT systems to better serve you. One of these changes will take place from Friday 29 November to Wednesday 4 December. During this time, we’ll continue to provide our normal repairs service, but there may be some repair requests we can’t handle right away. Read on for details.

    28 Nov 2024 09:00
  23. We're supporting the 16 Days of Activism Against Gender-Based Violence in 2024

    Just in case you haven’t heard: yesterday marked the start of a campaign called the 16 Days of Activism Against Gender-Based Violence. Read on for an overview of the campaign (and how we’re supporting it) if you’re unfamiliar with it and/or would like to learn more.

    26 Nov 2024 15:00
  24. Know your fire exits and stay safe (plus, a link to more safety advice)

    First in our series of quick home safety tips: know your exit and stay safe.

    Please take a moment to find your nearest fire exit, as being prepared can make all the difference. 

    And remember: always keep pathways and exits clear of obstacles.

    For more home and building safety advice, tap: www.boltonathome.org.uk/building-safety to visit our Home and Building Safety Hub.

    26 Nov 2024 11:00
  25. Celebrating excellence: Starts with you (our subsidiary) shines at She Inspires Awards 2024

    The She Inspires Awards was an evening of celebration, inspiration, and recognition of outstanding achievements by women making waves in their communities and industries, locally, nationally and globally.

    This year, colleagues from our social enterprise subsidiary, Starts with you had the incredible honour of seeing three of its senior managers as finalists. Read on to learn more.

    25 Nov 2024 14:00
  26. Christmas lights and your safety

    Have you put your Christmas decorations up yet, or reckon it’s *still* too early? 

    Regardless of which side of the debate you’re on – tap for some quick tips from us on using your Christmas lights (and similar electronic decorations) safely.

    25 Nov 2024 10:00
  27. Video: John talks about how we'll tackle reports of antisocial behaviour

    No one should have to put up with antisocial behaviour, which is why we’ll always take your report seriously.

    As it’s Antisocial Behaviour Awareness Week, and following a suggestion from our Group Customer Scrutiny Panel, here’s a short video from John Molloy (Head of our Neighbourhood Safety and Enforcement Service) to talk through examples of things we class as antisocial behaviour or tenancy breaches, how and when you should report antisocial behaviour to us, what happens after you’ve reported something to us, and more.

    19 Nov 2024 10:00
  28. An extraordinary day at school: council-funded sessions connect Bolton’s youth with nature

    Using funding from our friends at Bolton Council, colleagues in our Neighbourhood Services Team delivered sessions at Bolton St Catherine's Academy (pictured), Firwood High School, and Waggon Road Play Centre, each aimed at raising young people’s awareness and appreciation of their local natural environment and the woodlands and wildlife next to their schools.

    Read on for the full story and photos.

    13 Nov 2024 10:00
  29. Our new Bolton UCAN Centre is open: get support with money, housing, jobs, wellbeing and more

    Have you heard? We've just opened our brand new Bolton UCAN Centre in The Market Place Shopping Centre, Bolton Town Centre, meaning there's another space for you (or someone you care about) to get help with housing issues, money matters, health and wellbeing, employment support, personal development, community activities, and more.

    Read on for full details, including opening times.

    12 Nov 2024 10:00
  30. Attention Careline customers

    Scam/bogus callers asking customers for bank details

    We want to alert you to a scam targeting our valued Careline users. Some of our customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank details to upgrade equipment. Please know that our Careline colleagues would NEVER ask for your bank details over the phone.

    11 Nov 2024 10:00
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