News from Bolton at Home
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Careline customers: please be aware of this scam (January 2025)
Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.
If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.
If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.
Here are two other important updates you should be aware of, too:
- While our Careline colleagues will NEVER ask for payment details over the phone, they’ll sometimes call customers and ask them to test their Careline equipment. If you’re a Careline customer and haven’t done so recently, please consider testing your equipment today. You’ll be able to discuss any issues with our team when you get through.
You can also speak with our Careline team 24/7, 365 days a year using 01204 335732 or 01204 335733. - Reminder: as part of the ongoing digital switchover, your telecom provider will contact you about moving your landline to a digital system. If you’ve already been upgraded and we haven’t updated your alarm equipment, please let us know by emailing careline@boltonathome.org.uk or by phoning 01204 335732 or 01204 335733.
We’re committed to ensuring your safety and independence at home. If you’ve any questions or need further information, please don’t hesitate to get in touch.
Thank you, and stay safe.