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News from Bolton at Home

Here you'll find news articles from across the organisation, from important tenant updates and new housing developments, to community events and activities.

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#HomesAtTheHeart of living well

#HomesAtTheHeart of living well

This week (commencing 24 August) the National Housing Federation led #HomesAtTheHeart campaign focuses on housing-based care and support, and the benefits of good housing for health.

Supporting people to be independent and our communities to be sustainable requires social housing providers like us to do more than provide homes. We also help people maintain their tenancies, remain socially active, and live with greater confidence and health.

We know that good housing is critical for people to lead a happy and healthy life, and that it goes beyond the need for us to create and maintain safe and comfortable homes.

We run a variety of services to support people’s health and wellbeing and we work with the NHS, care providers, Public Health and other partners. We do this to provide effective community care and support, combat health inequalities and reduce the financial burden on the NHS and social care.

Our Tenancy Support Service offers tenants regular contact, advice and assistance if they’re finding it difficult to manage their tenancy. We support them to live at home successfully, and support their health and wellbeing for as long as they need. In the last year, 96.85% of new tenants had successfully sustained their tenancy 12 months in.

We help customers to remain independent in their homes with our Careline community alarm service. In the last year, Careline handled almost 280,000 calls and responded to 6,000 emergency call outs.

We provide different types of supported living schemes such as sheltered and extra care housing for older tenants and those who might be more vulnerable and benefit from support being on-call.

We tailor homes for independent living by providing disabled adaptations.

We also ease the journey from hospital to home by making homes more accessible or helping someone to find a more suitable home if their health needs change.

We provide housing and personal support to people who are vulnerable and survivors of domestic abuse and violence. In the last year we supported 400 survivors of domestic abuse and helped to safeguard 748 households overall.

We tackle poverty with debt and money advice, provide food and clothes initiatives, and help people keep warm for less.

We also support community interest groups and run projects through our Community Investment and UCAN centre teams to help people develop their skills, health and confidence.

You can find more information about our housing, neighbourhood and community services that support health and wellbeing here on our website. Or phone us on 01204 328000.

#HomesAtTheHeart is led by the National Housing Federation ( It's a call for a once-in-a-generation national investment for quality affordable housing to be at the heart of plans for social and economic recovery from the COVID-19 pandemic.

We’re supporting the Homes At The Heart campaign together with Arcon Housing Association ( and other members of the Greater Manchester Housing Providers partnership (

We’re doing our bit to show the Government how investment in social housing and the work that housing providers do boosts the economy, creates jobs and improves people’s lives.

You can get involved in the campaign and conversation on Twitter and Facebook. Use and look out for the #HomesAtTheHeart hash-tag.

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