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News from Bolton at Home

Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.

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Our Annual report 2019 - 20

Our Annual report 2019 - 20

Our latest annual report is ready to read if you’d like to know about how our range of services performed this last financial year (April 2019 to March 2020) and some ways we’re looking to improve.

It’s full of facts and figures that you can scan through, and it’s split into 16 sections so you can easily explore areas of interest in more detail.

It covers:

-      Thoughts from our organisational Chairs - Ian, Darren and Peter - and Jon, our Chief Exec

-      Managing money

-      Investing in homes

-      Energy efficiencies

-      Responsive repairs and maintenance

-      Providing quality affordable homes

-      Our social purpose

-      Health and housing

-      Supporting tenants through Covid-19

-      Helping tenants into employment

-      Giving our tenants a say

-      Tenant involvement

-      Customer Scrutiny Group

-      Customer care

-      Local standards and how we’re performing

-      How we’re structured, regulated and governed

Each section has links to further information and contact details if you need some support or would like to get involved.

Thanks to our customer representatives who were involved in the production of our latest annual report.

Take care.

Annual-Report-April-2019-to-March-2020-[pdf]-2MB

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air!

You can learn more, and listen to our previous Bolton FM broadcasts by clicking here.

Tap4 issues

Rotating GIF version of the text below the image. Links to www.readtap4.online/our-annual-report-2020-2021/cover/.

This quarter, we thought you’d find our 2020/21 Annual Report more useful than a standalone issue of TAP4.

Why? Because it includes more detail on many of the topics we’d otherwise include in the latest TAP4 issue.

  • a breakdown of how we spent EVERY PENNY from each pound of rent you'd paid us, 

  • how building NEW BUILD HOMES benefits you, regardless of whether you live in one, 

  • and the exact number of COMPLAINTS we’ve received, as well as some examples of how we’ve learnt from them (such as missed appointments, fly tipping, and our Antisocial Behaviour Policy). 

Want to read a previous issue of TAP4? No problem. They're listed below:

Past TAP4 issues (newest first):

Click here to read TAP4 Issue 7

Click here to read TAP4 Issue 6

Click here to read TAP4 Issue 5

Click here to read TAP4 Issue 4

Click here to read TAP4 Issue 3

Click here to read TAP4 Issue 2

Click here to read TAP4 Issue 1