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Well done, Zoe

Well done, Zoe
The aftermath of a personal tragedy left Bolton mum Zoe Lomas at a crossroads. She'd been working as a carer for a family member, believing she would struggle to get a job in the 'real world' due to her prominent tattoos.
But after falling pregnant and sadly losing the baby six months later, Zoe was in a dark place and wanted to make a change.
Thanks to the Restart Scheme (which is delivered in Bolton by Ingeus), we'd been able to work with our partners at Ingeus to put Zoe on the right path to a rewarding new career.
“I came out of a dark bubble, it wasn’t easy to deal with what happened,” says Zoe. “I thought- what am I doing? I needed a routine. I was ready for a new challenge in life and wanted to look for something a bit different.”
Zoe was referred to the Restart Scheme by her work coach at Bolton Jobcentre Plus this February and was introduced to her Restart Adviser Sophia.
The Restart Scheme proved to be life-changing for Zoe, who describes her adviser as “an angel”. She says: “Sophia was brilliant. She helped me to sort out my CV, booked me on a computer skills course and set up an appointment with a debt adviser as I was struggling with debt and energy bills.”
Zoe told Sophia she had always wanted to work with children who had special educational needs but feared her tattoos would put off prospective employers. “You do worry about that, thinking 'am I going to get judged?'” says Zoe.
“I’m probably the nicest person you could ever meet, I am a genuine, honest person and it would devastate me if anyone did judge me.” Sophia tried to reassure Zoe and it wasn’t long before she was invited for an interview as a SEN teaching assistant.
Zoe was excited but started to worry about what to wear and how to present herself. Sophia contacted our very own Shaira from Working Wardrobe ( and set up a meeting.
After listening to Zoe's concerns, Shaira helped her choose suitable interview clothes. Zoe was also given advice and guidance on interview technique. This culminated in a mock interview, with Shaira and Sophia both firing questions at her.
“It was brilliant,” says Zoe. “It massively improved my confidence. They advised me to give relatable examples in my answers to interview questions, I hadn’t thought of doing that.”
The real interview came as a breeze after this much-needed boost, and Zoe was thrilled to be offered the job.
After going through such a difficult time in her life, Zoe now has plenty to look forward to. “It’s all looking really good and I am really proud of myself, my confidence is just building up daily,” says Zoe. “I am ready and raring to go and I’m so excited for the future. I would absolutely recommend the Restart Scheme; I think it’s amazing.”
Commissioned by the Department for Work and Pensions, the Restart Scheme is being delivered by Ingeus in Greater Manchester and Central and West London. You can learn more about the Restart Scheme at:
Our Employment team (which Shaira is a part of) could help you or someone you care about to realise their potential. Taking that first step is as easy as contacting your local UCAN centre at:
Interview prep and clothing (from Working Wardrobe) isn’t all we can help with. We’ve also helped many others with work experience placements, training, CVs, job searching, rebuilding confidence and motivation, and much more.

Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air!

You can learn more, and listen to our previous Bolton FM broadcasts by clicking here.

Latest TAP4 issue

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Our latest issue of TAP4 (issue 8) has landed and you can read it by clicking here.

In this issue:

  • Friendly faces in familiar places - Bolton Manbassadors
  • Tips from Tom to help with rising energy costs
  • Be aware of doorstep fraudsters
  • Your home repairs - we're getting back on track
  • Introducing Aptem
  • How we're improving our complaints system
  • Support for Bolton's street homeless - Hope for Change
  • A fresh start - giving support to people leaving hospital
  • Our staff talk you through Air Source Heat Pumps
  • "Money Advice has been an absolute lifelife"
  • Recognise your community heroes - Stars of the Community Awards 2022
  • Providing opportunities for young people

Your latest Quarter Turn issue

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Your latest Quarter Turn issue:

Quarter-Turn-issue 9-[pdf]-6MB

Each quarter, we send our printed Quarter Turn magazine to 4,800 customers living in our sheltered and extra care schemes, those receiving Careline and living in our general let and over 70s in our general let.