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You can be confident in how we deal with domestic abuse and violence if you need help

You can be confident in how we deal with domestic abuse and violence if you need help

We’ve received a housing industry accreditation and been commended for the way we support victims and survivors of domestic abuse as an organisation.

The Domestic Abuse Housing Alliance (also known as DAHA, and more information is at said Bolton at Home provided a “gold standard” of service and a “co-ordinated community response” to people who’ve experienced domestic abuse.

The DAHA accreditation is the benchmark for how housing providers should respond to domestic abuse in the UK.

Our work Domestic Abuse and Violence (DAV) Service leads our work with domestic abuse survivors and we also work with partner organisations across the borough to provide support to people experiencing abuse.

Karen Allsop is our Head of Support and Safeguarding. Karen said: “Like many areas around the UK, we’ve seen an increase in domestic abuse in 2020 because of the lockdown restrictions resulting from the Coronavirus pandemic.

“At this critical time for our service, it’s reassuring to know that we’re dealing with this issue in the right way. Being part of Domestic Abuse Housing Alliance’s accreditation system can help us continually learn and raise standards for the way we deal with domestic abuse in Bolton.

“We work tirelessly with our partner agencies to protect people and, hopefully, if people know about the work we do, it will encourage more people to come forward and seek support.”

From April to June 2020, our service took on an extra 126 cases of domestic abuse – an increase of 94% for the same period in 2019.

“During lockdown we had a lot of victims,” added Karen. “Some were previously supported by us, but some were contacting us for the first time. Many said their partners became much more controlling and manipulative.

“Also, with limited opportunities to get out of the home, some of the usual avenues for seeking help – such as speaking to a neighbour in the street – were no longer there. We also found that an increase in the use of drugs and alcohol was a key factor in sparking violent behaviour.”

DAHA’s assessment highlighted our “passion, drive, expertise and dedication to create an organisation that is at the very heart of the local co-ordinated community response to domestic abuse” creating a “successful partnership serving to improve the lives of survivors, including children and, indeed, perpetrators.”

Housing organisations that hold the DAHA accreditation must be able to evidence how they meet standards in eight priority areas. These are policies and procedures; case management; risk management; inclusivity and accessibility; perpetrator management; partnership working; training; publicity and awareness.

They must also promote the principles of non-judgement; being person-centred; amplifying survivor voices; intersectionality; safety; and working toward a coordinated community response.

Organisations holding the accreditation are reassessed every three years to ensure their standard of service remains high and that policies and procedures continue to improve.

If you’d like to know more about our Domestic Abuse and Violence Service, please visit the following page of our website:

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Tap4 issues

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This quarter, we thought you’d find our 2020/21 Annual Report more useful than a standalone issue of TAP4.

Why? Because it includes more detail on many of the topics we’d otherwise include in the latest TAP4 issue.

  • a breakdown of how we spent EVERY PENNY from each pound of rent you'd paid us, 

  • how building NEW BUILD HOMES benefits you, regardless of whether you live in one, 

  • and the exact number of COMPLAINTS we’ve received, as well as some examples of how we’ve learnt from them (such as missed appointments, fly tipping, and our Antisocial Behaviour Policy). 

Want to read a previous issue of TAP4? No problem. They're listed below:

Past TAP4 issues (newest first):

Click here to read TAP4 Issue 7

Click here to read TAP4 Issue 6

Click here to read TAP4 Issue 5

Click here to read TAP4 Issue 4

Click here to read TAP4 Issue 3

Click here to read TAP4 Issue 2

Click here to read TAP4 Issue 1