Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our directors live on-air and in podcast format post-broadcast.

We do this to give listeners more of an insight into how we work to address our organisational objectives from just some of the staff that help make it happen. Click here to see our organisational objectives on the About page.

If you missed our broadcasts- don't worry! You can listen to them in podcast format below. We'll be adding more podcasts to this page after each broadcast, so stay tuned for more!

Latest podcasts header

Latest podcasts header

Jon Lord - Group Chief Executive Officer

Portrait of Jon Lord, Bolton at Home CEO After initially working as a funeral director, Jon made the leap into housing in 1987 and gained his wealth of experience with a wide variety of roles in management and tenant participation.

Jon became a Chief Officer at Bolton Council in 2001 and has been the Chair of the Greater Manchester Consortium for refugees and asylum seekers since that time.  In addition, he had a unique joint role across the Local Authority, ALMO (Arms Length Management Organisation) and Strategic Housing Partnership, managing a wide range of housing services as well as responsibility for the development of affordable housing.

He was awarded an OBE in 2007 for services to housing.

In April 2010, Jon became our Chief Executive, while we were still an ALMO, and has led our transition from ALMO to a registered housing provider and charity, and now charitable community benefit society, delivering a wide range of housing and community based services across all neighbourhoods in Bolton.

Jon is also Chair of Greater Manchester Housing Providers, a partnership of 27 housing organisations, including Bolton at Home, which together house over half a million of the city region’s residents. GMHP members share a common set of values and goals to provide quality affordable homes, tackle homelessness, reduce pressures on health and social care, support local communities, contribute to the Greater Manchester economy and help people into employment.

View Jon's Linkedin profile here

Follow Jon on Twitter @JonL_BaH

Listen to Jon's Podcast (Climate Emergency Survey)

Friday 4 December (Climate Emergency Survey), 11:00am, 13 mins
Jon discusses with Bolton FM's Keith Harris around how he's chairing a Bolton 2030 Vision group which focusses on tackling climate change in the borough. Click here to learn more about the Climate Change survey Jon mentions in his podcast.

Click or tap below to listen:

Listen to Jon's Podcast (Food and Drink Festival)

Saturday 29 August (broadcast during Bolton Food and Drink Festival), 10:00am, 8mins
Hear Jon talk about why we sponsor 2020's Virtual Bolton Food and Drink Festival, which we believe creates a more 'vibrant' town, along with a quick update on how we're continuing to safely respond to COVID-19.

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Listen to Jon's Podcast

4 June 2020, 12:00pm, 21 mins
In his podcast, Jon talks all about the impact the pandemic has had on what we do, including furlough, staff working from home, delivering our services differently, and how we plan to operate going forward. Jon also talks about how our staff have been volunteering alongside partners in The Bolton Family to deliver around 800 food parcels a week to those in need. Wanderers fans: stick around until the end to hear Jon's thoughts on football!

Click or tap below to listen:

Lubna Taj Malik - Director of HR and People Development

Listen to Lubna's Podcast

Wednesday 16 September, 11:00am, 27 mins
Listen to Lubna's Podcast below.

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Tony Cottam and Carrie Riley

A photo of Tony Cottam, Head of Employment and Enterprise and UCAN centres

Tony Cottam - Head of Employment and Enterprise and UCAN Centres.
Tony came to work for Bolton at Home 14 years ago as a UCAN Centre Manager because he loved the UCAN centres' informal approach and their absolute focus on customer service. Having had over 70 jobs he feels he's perfectly placed to head up a service where we offer help to those looking for work.

He's passionate about the work he does and heads up a team that's full of people who care deeply about improving the lives of our customers. What drives him and his team is that nobody should be disadvantaged because of where they live. He says, ‘Talent is everywhere but opportunities aren’t and our task is to provide the platforms and the networks of support so that our customers can get those opportunities that would otherwise be denied’.

Photo of Carrie Riley, our Employment and Enterprise Manager Carrie Riley - Employment and Enterprise Manager
Carrie is our Employment and Enterprise Manager and has worked with us for over 10 years. She previously worked within a social regeneration setting and came to Bolton at Home to specialise in employment, skills and enterprise. Helping people become economically active motivates Carrie to design and deliver the most effective services for customers. 
She's all about helping our customers get back into work or get a better job.

Listen to Tony and Carrie's Podcast

6 August 2020, 11am, 21 mins
Hear Tony and Carrie talk all about how the Employment and Enterprise team and our UCAN centres can help out- even during a pandemic. Because they're not driven by numbers or strict targets, the team takes time to listen to what customers need, and pulls together resources to meet these needs.

Learn more about our Employment and Enterprise team at:

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Noel Sharpe - Deputy Group Chief Executive Officer

noel sharpe Noel has been working in the sphere of social housing in the northwest for more than 15 years at a senior level, having previously worked in London for 10 years before that. Her experience spans all aspects of general needs and supported housing management, property maintenance and investment, regeneration and new homes development.

Noel has a keen interest in the health and wellbeing, and financial inclusion agendas and how these two very important factors can directly help to improve the lives of customers and the communities and neighbourhoods we serve.

Listen to Noel's podcast

26 June 2020, 10:30am, 7 mins
As well as being our Deputy Chief Executive, Noel's also chair of the Bolton Econmic Prosperity group, which focusses on making the most of Bolton's 2030 Vision. She chats with Bolton FM's Keith about creative approaches to supporting Bolton's smaller/independent businesses in light of the pandemic- including helping them to reopen safely and taking more of what they do to the web.

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Edward Mellor - Executive Director of Finance

Portrait of Edward Mellor, Executive Director of Finance

Edward trained as an accountant at Trafford Council before joining Stockport Council where he looked after the accounts of the council housing prior to joining Bolton at Home in July 2003.

Edward was appointed a Chief Officer at Bolton at Home in 2016 having been part of the team which saw the transfer of the housing stock from Bolton Council in 2011. Edward leads on business and financial planning, treasury management & fraud and risk management.

Edward completed 9 years as a board member at Adactus Housing Group in 2017 and is also a governor at Little Lever Academy.

Listen to Edward's Podcast

12 March 2020, 12:00pm, 20 mins
In his podcast, Edward talks about rents, what we've achieved through our Development Programme, ensuring value for money, and some of our plans going forward.

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Lisa Charles - Director of Business Services

Portrait of Lisa Charles, Director of Business Services

Lisa oversees a diverse portfolio that includes IT, information governance, our Contact Centre and Customer Care Teams, and marketing, public affairs and communications.

Lisa’s responsibilities include driving forward our digital agenda for the benefit of colleagues and customers, ensuring we meet our legal compliance requirements for data protection, providing a first-class customer service experience and supplying timely and relevant information via our website, publications and social media platforms.

Alongside her role with us, Lisa is also a trustee of BACKUP and Regional Councillor at the CBI (Confederation of British Industry).

Listen to Lisa's Podcast

3 January 2020, 11:00am, 28 mins
In her podcast, Lisa talks with Bolton FM about some of the ways our staff have made a difference in our communities, as well as The Bolton Family's new 'Hope for Change' initiative and more!

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Gemma Parlby - Director of Housing Services

Portrait of Gemma Parlby, Director of Housing Services

Starting out as a Furnished Accommodation Officer for Rochdale Council, Gemma has now worked in housing for over 18 years.

Before she initially joined us as a Community Housing Manager, Gemma had also worked with Irwell Valley and Rochdale Boroughwide Housing, helping to deliver their regeneration programmes. Along with her current role with us as Director of Housing Services, she is currently the chair of the GMHP’s (Greater Manchester Housing Providers) supported housing group and a trustee of Bolton Community Transport and Furniture Services.

Gemma’s director role covers all aspects of housing management, including allocations, Revenue Services, debt and money advice, estate and tenancy enforcement, antisocial behaviour, mediation, older peoples’ services, our Careline community alarm service, concierge, support and safeguarding services and contracts.

Listen to Gemma's Podcast

3 October 2019, 12:00pm, 25 mins
Gemma talks with Bolton FM about her role and how we go beyond the bricks and mortar to address complex needs in the borough.

Click or tap below to listen: