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Gas Safety Week 2021

Gas Safety Week 2021

Gas safety

It’s Gas Safety Week (from 13 to 19 September 2021). Gas safety is important all year round of course. Gas Safety Week is led by Gas Safe Register, which is the official gas registration body for the UK. It provides a gentle reminder, if needed, of what steps we should all be taking to protect ourselves and keep our loved ones safe.

Here’s a rundown of what you can expect from us and what you should do:

As your landlord, we have a legal duty to ensure that all gas appliances, fittings and flues owned by us, and provided for your use, are safe. This includes things like central heating, boilers and gas fires.

To do this, we carry out an annual gas safety check or gas service using registered Gas Safe engineers. We’ll notify you in writing when your gas safety check is due and arrange an appointment to complete the gas servicing.


What does a gas safety check involve?

The annual gas safety check includes testing of all required gas appliances, pipe work, flues and smoke alarms in your home.

We’ll provide you with a copy of your gas safety certificate within 28 days of the check being completed.


What if an appliance fails the safety check?

The Gas Safety Record will contain details of any problems found at the time of the inspection, and any action that’s been taken.

If an appliance fails the safety check, it may be necessary to disconnect it. Our engineer will make the appliance safe while on site. We’ll then contact you to discuss and agree any further actions and when we’ll complete them.

If one of the appliances that you own is faulty, we’ll disconnect it and advise you to seek help from a qualified Gas Safe registered engineer.


What to do, and not do, if you smell gas

If you smell gas or suspect there’s a gas leak, you should:

  • Turn off the appliance you are using.
  • Turn off the gas supply at the meter (unless the meter is located in a cellar or basement, in which case you should evacuate immediately).
  • Check to see if a gas tap has been accidentally left on or if a pilot light has gone out.
  • Open doors and windows to allow the gas to disperse.
  • Call the National Grid immediately on 0800 111 999.



  • Use or switch any electrical appliances on or off.
  • Smoke, use matches or anything that has a naked flame.
  • Use a mobile phone anywhere near the leak.


How to tell if your gas appliance is faulty

Any one of the following could be a sign that your gas appliance is faulty and might be producing carbon monoxide in your home.

  • The flame on your cooker should be crisp and blue. Lazy yellow or orange flames mean you need to get your cooker checked.
  • Dark staining on or around gas appliances.
  • Pilot lights that frequently blow out.
  • Increased condensation inside windows.


Phone us immediately on 01204 328000 if you think that your gas appliance isn’t working properly.


Carbon monoxide

If you have a faulty gas appliance, it can be dangerous and produce carbon monoxide gas. This is a colourless and odourless gas, which can cause headaches, dizziness, nausea, breathlessness and loss of consciousness. Exposure to carbon monoxide can also be fatal, so you should seek medical advice immediately if you have these symptoms.

We recommend that you install a carbon monoxide alarm in your home if you have gas appliances.


If you have gas but no gas appliances

If you have a gas supply meter fitted in your property but don’t have any gas appliances, we still need to inspect the pipework inside your home.


Gas safety tips:

  • Make sure you know where your gas meter is located and how to turn off the gas supply in the event of an emergency.
  • Never cover an appliance such as a boiler or gas fire or block the air vents.
  • Never block or obstruct any fixed ventilation grilles or airbricks.
  • Never block or cover outside flues.
  • Never fit draught exclusion strips to doors of a room that contains a gas appliance.
  • Never use a gas appliance if you think it’s not working properly.


Your gas safety responsibilities

You must allow us access to your home to complete your annual gas safety check.

If you employ anyone to carry out gas work in your home, you must ensure they’re a registered Gas Safe engineer.

You mustn’t try to do any gas related work or repairs yourself. Not only could you be breaking the law, but any work you carry out could be life threatening for you and your neighbours.


Stay safe

If you smell gas, call the National Grid emergency number 0800 111 999.

Phone 01204 328000 if you need us.

Take care and stay safe.

For more information about Gas Safety Week, follow this link:

Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air!

You can learn more, and listen to our previous Bolton FM broadcasts by clicking here.

Latest TAP4 issue

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Our latest issue of TAP4 (issue 8) has landed and you can read it by clicking here.

In this issue:

  • Friendly faces in familiar places - Bolton Manbassadors
  • Tips from Tom to help with rising energy costs
  • Be aware of doorstep fraudsters
  • Your home repairs - we're getting back on track
  • Introducing Aptem
  • How we're improving our complaints system
  • Support for Bolton's street homeless - Hope for Change
  • A fresh start - giving support to people leaving hospital
  • Our staff talk you through Air Source Heat Pumps
  • "Money Advice has been an absolute lifelife"
  • Recognise your community heroes - Stars of the Community Awards 2022
  • Providing opportunities for young people

Your latest Quarter Turn issue

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Your latest Quarter Turn issue:

Quarter-Turn-issue 9-[pdf]-6MB

Each quarter, we send our printed Quarter Turn magazine to 4,800 customers living in our sheltered and extra care schemes, those receiving Careline and living in our general let and over 70s in our general let.