News

Looking for free activities for you and yours to get involved with as we approach the Easter holidays in 2025? We've got you covered. 

Here's a full list of all the events we've organised or are involved with this year. They're all free, and there's no need to book in advance. We'd love to see you there.

We want to update you on some changes we’re making to our Bolton at Home social media channels. 

From 1 April, we’ll no longer be using our corporate account (@boltonathome) on the X social media platform (formerly known as Twitter) to communicate with customers.

We’re also launching an Instagram account in April. 

Read on to find out more, including the best ways to contact us.

Read on for a deeper look at some antisocial behaviour issues and how to report them.

We're posting messages like this one to cut through some of the complexities of neighbourhood safety work, with refreshers on types of antisocial behaviour that we can help with, reporting procedures, and an understanding of how we address issues and can support one another.

A huge thank you goes to all the residents and volunteers who got involved in our community litter picks. 

These were done over three days in three areas around Farnworth and Little Lever with over 82 bags of litter collected and 23 skips filled. Read on for details.

We're sharing messages like this one to cut through some of the complexities of neighbourhood safety work, with refreshers on types of antisocial behaviour that we can help with, reporting procedures, and an understanding of how we address issues and can support one another.

This week: we’ll explain our commitments if you’re experiencing antisocial behaviour, and what is/isn’t classed as antisocial behaviour. Read on for more.

Rachel didn’t think she needed money advice. She was doing her best, getting by. But raising a child with additional needs isn’t easy, and when things got tighter, she reached out.

Read on to watch a short video about her story.

Tackling antisocial behaviour and tenancy breaches is crucial, but this work is also challenging and can be misunderstood, which we know can sometimes lead to disappointment.

From listening to your reports, to taking appropriate action, we’re committed to resolving cases involving our customers.

Read on to learn more about how we'll deal with reports of antisocial behaviour.

We currently have five properties going to auction on 12 March 2025.

To view the properties and auction details, visit: www.boltonathome.org.uk/properties-for-sale.

No one should have to put up with antisocial behaviour. Following a suggestion from our Group Customer Scrutiny Panel, here’s a short video that explains:

• what we class as antisocial behaviour or tenancy breaches, 
• how and when you should report antisocial behaviour to us, 
• what happens after you’ve reported something to us, 
• and more.

Live in one of our flats? You should've now received our Fire Door Advice leaflet.

Just tap on this article if you’d prefer to watch a short video where our Katie talks through the same topics as in the leaflet. You can download a PDF copy of it here, too.

You’re victim of a hate incident if you experience hostility or prejudice because of your identity. This could be due to your race, religion, sexual orientation, disability, gender/gender identity, or subculture. Such incidents can involve abuse, vandalism, or harassment, and can occur in-person, online, or affect someone you care about. Please read on for more information.

If you live in a flat, you’ll soon receive a letter regarding Fire Doors. Please read it carefully, as it explains:

— what Fire Doors are;
— why they’re crucial in keeping you and others safe;
— how and when we’ll inspect them;
— how you can regularly check the Fire Doors in your home/building to ensure they’ll function properly in the event of a fire;
— and more.

Just open this article if you’d prefer to read the letter now (or watch a subtitled video version of it).

We’ve started using a new IT housing management system that will let us find details about your home and tenancy faster, so we can help you more quickly if you need us.

As we get used to the new system over the next few weeks, it might take us a bit longer to handle your enquiry. Don’t worry - we’re still here to support you. Thank you for your patience and understanding during this change.

As it's Energy Savers Week (20 to 26 January 2025), we thought it'd be worth reminding you that our Home Energy Advisers Tom and Asif can help you to lower your energy bills for free by:

Read on for details on how you can benefit from Tom and Asif's free support to lower your energy bills.

Do you know the five steps to check that Fire Doors are safe? In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place. Stay safe by giving it a watch.

Power outages can be frustrating and even dangerous if not properly prepared for. But, with a bit of planning, you can ready for the next time the lights go out.

Here are 20 tips. We've included advice from Electricity North West and information about their Extra Care Register, which provides free advice and support in the event of a power cut.

If you think you’ve got a frozen pipe, don’t panic. There are a few things you can do to keep it from bursting and save yourself the hassle of a leak or flood.

Read on for a range of advice and how we can support you.

From Thursday 16 January, general customer and visitor parking at our Valley House office will be unavailable until Monday 3 February 2025. Disabled parking spaces will remain accessible.  

During this time, more of our team will be working at Valley House to support each other as we introduce a new IT housing management system. Being together will help us make this change as smooth as possible.

Read on for full details.

Some of our valued Careline customers have reported receiving phone calls from someone claiming to be from Careline, asking for bank/payment details over the phone.

If you’re a Careline customer, or know someone who is, please know that our Careline staff would NEVER ask for your bank details over the phone, and they’ll NEVER threaten to ‘cut off’ any Careline services you receive.

If you receive such a call, please do NOT share any personal or payment information and report the incident to us immediately. Many thanks to those who have.

Read on for two further updates on Careline.

As we step into the new year, it’s the perfect time to take stock and ensure you’re receiving all the support you’re eligible for. Checking your eligibility for Pension Credit could be a simple yet powerful way to boost your income and ease financial pressures in 2025. Read on for details.

We’re highlighting upcoming webinars hosted by Four Million Homes. If you’re a social housing resident, these sessions are designed to help you know your rights to safe and well-maintained homes. Read on for details.

In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.

Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.

Residents have now moved into the newly built Neighbourhood Moor Lane development, which has revitalised the site of the former bus station. The flagship scheme plays a key part in Bolton Council’s wider regeneration plans to establish a more vibrant and diverse town centre. 

We want to give you an important update about our Deane UCAN Centre and how our UCAN services in the area are changing.

Our Deane UCAN Centre, based at 2 Oriel Street, will close permanently on 23 December. Deane residents can now access a wide range of UCAN services from our recently opened Bolton UCAN Centre in the town centre. We're also introducing a new Deane Pop-Up UCAN centre at Willows Community Centre. Read on for more details.

Next in our series of quick home safety tips: smoke alarms. Remember: they can only save lives if they're working, so test them regularly.

Taking a moment to test your smoke alarm can provide immense peace of mind – and it could be crucial in protecting you and/or your family in an emergency.

You should check your smoke alarm at least once a month by pressing the test button until the alarm sounds.

For more home and building safety advice, tap: www.boltonathome.org.uk/building-safety to visit our Home and Building Safety Hub.

Next in our series of quick home safety tips: extension leads (or power strips). These can be handy, but you should always avoid overloading sockets or linking power strips together.

Signs of an overloaded socket include sparks, scorch marks, or a smell of hot plastic.

Remember: distribute your electrical load evenly across sockets to prevent overheating and minimise the risk of fire.

For more home and building safety advice, tap: www.boltonathome.org.uk/building-safety to visit our Home and Building Safety Hub.

We’ll be working with our partners to deliver three sessions in Gorton and Bolton as part of the 16 Days of Activism against Gender-Based Violence starting this Wednesday, 4 December. Keen to be involved? Read on for details of awareness-raising events we’ve planned this year.

Want plans for you and yours in the lead-up to Christmas? Here’s a round-up of all the events and activities we’ve got coming up. 

We may add to this list as more events are confirmed. Check back for updates.

Please note that our two activities in Farnworth are only available to Farnworth residents. We’ve marked these events with asterisk symbols (**).

As mentioned previously, tap here for details, we’re upgrading our IT systems to better serve you. One of these changes will take place from Friday 29 November to Wednesday 4 December. During this time, we’ll continue to provide our normal repairs service, but there may be some repair requests we can’t handle right away. Read on for details.