News from Bolton at Home

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System update

System update

As mentioned previously, tap here for details, we’re upgrading our IT systems to better serve you. One of these changes will take place from Friday 29 November to Wednesday 4 December. During this time, we’ll continue to provide our normal repairs service, but there may be some repair requests we can’t handle right away. What to expect: 

  • We’ll handle all emergency and urgent repair requests as usual. 
  • Some non-urgent repair requests might experience delays, and we may ask you to contact us again once our systems are back up and running.  

We’re making these system changes step-by-step to minimise service disruption and ensure everything works smoothly before moving on to the next improvement. 

Thank you for your understanding and support. We appreciate it. If you have any urgent issues, please contact us, tap here for details. We’ll still be here to help. 

A graphic that says Upgrading our system, improving your experience. We're making changes to our IT systems, including putting much of your home and tenancy information in one place to assist you more quickly. During this upgrade, you might experience some delays when contacting us. We're working hard to keep them short and we'll still be here to help with urgent issues. Thank you for your patience as we make these improvements.