Our environmentalservices

Our environmental services

We've been working in partnership with Glendale since April 2015. They are responsible for the grounds maintenance on land in our ownership across our estates. You can tap here to visit Glendale's website (link opens in a new tab).

Our estates are made up of land owned by us but they also include highways and footpaths owned by Bolton Council. There may also be land in private ownership.

Please tap on the tabs below for details of the maintenance of our land. If you're unsure on whether we're responsible for a piece of land, please use the links provided or contact us using the details below.

Want to report an issue or praise any of our work?

If you'd like to report issues, you might find it useful to look at our Grounds Maintenance Standards document below:

Grounds-maintenance-standards-[pdf]-348KB

You can get in touch to report issues or praise any of our work using the contact details above.

Maintenance of our land

Please tap on the tabs below for details of the maintenance of our land. If you're unsure on whether we're responsible for a piece of land, please use the links provided or contact us using the details on this page.

General grassed areas

  • Communal grass to be cut up to 18 times per year (March to November).
  • Grass cuttings aren't collected but will be removed from paths.

Shrubs and hedges in communal areas

  • Shrubs to be litter picked and weeded eight times a year.
  • Shrubs to be pruned in accordance with horticultural standards.
  • Hedges to be visited twice a year.
  • If you'd like to find details of Glendale's next visit, please contact us on 01204 328000.

Leaf collection

  • Leaves on grassed areas will be cut when the grass is mowed and left in position on the grass.
  • Heavy leaf fall on our footpaths will be removed on a reactive basis.
  • Please check if the footpath belongs to usIf the footpath is adopted, this is Bolton Council's responsibility. You'll find Bolton Council's contact details at: www.bolton.gov.uk/contact-us-0 (link opens in a new tab).

Weed spraying

  • Our footpaths and communal areas will be sprayed three times a year.
  • Please check if the footpath belongs to us. If the footpath is adopted, this is Bolton Council's responsibility. You'll find Bolton Council's contact details at: www.bolton.gov.uk/contact-us-0 (link opens in a new tab).

Japanese knotweed

What is Japanese knotweed?

Japanese knotweed (Fallopia japonica) is a weed that spreads quickly.

In winter the plant dies back to ground level but by early summer the bamboo-like stems emerge from deep underground to shoot to over 2m (7ft).

If you think you have Japanese knotweed in your garden, please contact our Neighbourhood Services Team using the details on this page.

How do we deal with knotweed?

We will add most reports of knotweed to our spraying list. Sites are sprayed 2 to 3 times a year throughout the growing season (April to September).

We do not remove knotweed from the site. It  must not be disposed of using your wheelie bins or at your local recycling centre. There is strict legislation in place regarding the disposal of knotweed.

It can take years to eradicate knotweed from a site and we will treat it for as long as necessary.

Identifying knotweed

In spring: you might notice early growth with red shoots.

knotweed image

In summer: the plants can grow to well over 2m (7ft) tall with Bamboo-like stalks.

knotweed image

knotweed image

knotweed image

knotweed image

In late summer and early autumn: small clusters of white flowers will appear.

knotweed image

knotweed image

In autumn: the dense covering of leaves will remain, however, they start to turn yellow and wilt as we move into September and October. The knotweed plants are still about 2 to 3 metres tall and the hollow stems start to turn brown.

knotweed image

In winter: during late autumn and the beginning of winter the knotweed canes die off and the weed becomes dormant. The leaves turn yellow, then brown and fall off. The canes are hollow, dark brown and brittle.

knotweed image

knotweed image

If you require any further information on knotweed, please visit:

Giant hogweed

What is giant hogweed?

Giant hogweed (Heracleum mantegazzianum) is a close relative of cow parsley originally from Southern Russia and Georgia. It can reach over 3m (10ft) in height.

We will add all sites containing Giant Hogweed to our treatment list.

Although an impressive sight when fully grown, giant hogweed is invasive and potentially harmful. Chemicals in the sap can cause the skin to become very sensitive to sunlight and may suffer blistering, pigmentation, and long-lasting scars.

Appearance

Giant hogweed is a tall, cow parsley-like plant with thick bristly stems that are often purple-blotched.

The flowers are white with flat-topped clusters with all the flowers facing upwards. The flower heads can be as large as 60cm (2ft) across.

It can reach a height of 3.5m (11.5ft) or more and has a spread of about 1-2m (3.5-7ft).

giant hogweed

giant hogweed

giant hogweed

If you require any further information on giant hogweed, please visit:

Weeds we don't treat

Bineweed

Typically is a climbing or vine like plant, wrapping tendrils around fences, other plants/shrubs.

It rarely causes damage to property although it can grow through cracks in walls/fences.

bineweed

Himalayan Balsam

Pink ‘orchid’ like flowers. Long serrated edged leaves.

Thick, red/green fleshy stems resembling bamboo.

Seed pods which can be ‘popped’ or which explode.

Himalayan Balsam

Himalayan Balsam

Himalayan Balsam

Cleansing

We have two cleansing teams visiting our estates. Work includes:

  • Sweeping footpaths.
  • Edging off grass.
  • Litter picking.
  • Weed removal.

Environment education and enforcement

If any area visited by the cleansing teams requires extra attention, they may be forwarded to our or Bolton Council's enforcement team for further action.

Winter gritting

Winter gritting to paths around our properties is delivered by Glendale, our grounds maintenance provider. You'll find a full list of sites for gritting below.

Sites marked as 'red' or high priority are those with the highest priority for gritting. For example, these could be areas where vulnerable tenants live and rely on footpaths not maintained by the local authority for highways.

Sites marked as 'amber' or medium priority are based on risk according to footfall and/or how level the paths in this area are.

On days where extensive snow or ice (which will likely remain throughout the day) is forecast, Glendale or our caretakers will apply grit to these areas, starting with the 'red' or high priority areas first.

Maps showing which paths are to be gritted will be displayed in communal areas where appropriate. Where there’s no communal area, residents will receive a letter and map by post.

Grit will be applied Monday to Friday, 8am to 3.30pm. If snow is continuous throughout the day, it’ll be cleared as soon as possible with gritting taking place each time after snow is cleared. If gritting is required outside of these working hours, grit stock will be available to residents who feel able to safely use it. Please take extra care during spells of adverse weather. 

Want more information on our winter service provision? You can tap here to view our Winter service provision policy on the 'Our policies and strategies' page.

Sites for gritting

Red or high priority sites:

Amber or medium priority sites:

Graffiti removal

  • All offensive or racist graffiti will be removed within 24 hours of it being reported.
  • All graffiti will be removed within seven working days.
  • You can report graffiti in your area by getting in touch using the contact details on this page.

Trees

Trees we manage:

  • All trees in our properties' front gardens and on our communal land are inspected on a three-year cycle and any identified work will be undertaken.
  • Rear garden trees are inspected following any health and safety concerns raised by residents or any issue referred by our staff.
  • Tree removal requests: please note that a tree will only be removed if there's a serious issue with the tree such as if it's diseased, dead, or dying.
  • New trees will be replanted when a tree is removed.

Trees won't be removed for the following reasons:

  • Lack of light: poor light levels within a property or garden won't necessarily result in tree pruning or removal. There's currently no legal right to light.
  • TV reception: if you think trees are affecting your TV reception, works will only be considered once written proof has been submitted to us.
  • Leaves, seeds, fruit, and honeydew: no works will be programmed.
  • Tree roots: if there's a perceived trip hazard, an inspection will be undertaken to measure if the trip level is within a reasonable tolerance.
  • Overhanging branches: under Common Law a resident may prune back overhanging branches or encroaching roots to your boundary. However, you'll need to ask for permission from us first (use the contact details on this page).
  • Squirrels and birds: no works will be programmed.

If you have any serious concerns regarding our trees, please get in touch using the contact details on this page.

Other trees:

Want more information on how we manage trees? You can tap here to view our Arboricultural policy on the 'Our policies and strategies' page.

Got any unwanted furniture items you'd like to donate?

You can donate your unwanted furniture or white goods to Emmaus, who can arrange a free collection.

For more information, please tap here to visit the Emmaus website (link opens in a new tab). When you arrive, just tap 'Donate Goods' to learn more about how you can make a donation to your nearest Emmaus branch.