General grassed areas
- Communal grass to be cut up to 18 times per year (March – November).
- Grass cuttings aren't collected but will be removed from paths.
Shrubs and hedges in communal areas
- Shrubs to be litter picked and weeded eight times a year.
- Shrubs to be pruned in accordance with horticultural standards.
- Hedges to be visited twice a year.
If you'd like to find details of Glendale's next visit please contact us on 01204 328000.
Leaf collection
- Leaves on grassed areas will be cut when the grass is mowed and left in position on the grass.
- Heavy leaf fall on our footpaths will be removed on a reactive basis.
- Please check if the footpath belongs to us. If the footpath is adopted, this is Bolton Council's responsibility, please contact Bolton Council on 01204 333333.
Weed spraying
- Our footpaths and communal areas will be sprayed three times a year.
- Please check if the footpath belongs to us. If the footpath is adopted, this is Bolton Council's responsibility, please contact the Council on 01204 333333.
Cleansing
We have two cleansing teams visiting our estates. Work includes:
- Sweeping footpaths.
- Edging off grass.
- Litter picking.
- Weed removal.
Environment education & enforcement
If any area visited by the cleansing teams requires extra attention, they may be forwarded to ours or Bolton Council's enforcement team for further action.
Winter gritting
Winter service provision policy
Winter gritting to paths around our properties is delivered by Glendale, our grounds maintenance provider.
The service policy identifies 15 sites across our neighbourhoods as ‘red’, which gives highest priority to areas where vulnerable tenants live and rely on footpaths not maintained by the authority for highways.
Four sites have an ‘amber’ priority based on risk according to footfall and/or how level paths are.
On days when the MET Office forecasts extensive snow or ice, which will likely remain throughout the day, Glendale or our caretakers will apply grit to these areas, starting with the high priority areas listed below.
Maps showing which paths are to be gritted will be displayed in communal areas where appropriate. Where there’s no communal area, residents will receive a letter and map by post.
Grit will be applied Monday to Friday, 8am to 3.30pm. If snow is continuous throughout the day, it’ll be cleared as soon as possible with gritting taking place each time after snow is cleared. If gritting is required outside of these working hours, grit stock will be available to residents who feel able to safely use it.
Please take extra care during spells of adverse weather.
Sites for gritting
Red / High priority
Campbell House.pdf (Farnworth); Eldon Street.pdf (Tonge Moor); Maxton house.pdf (Farnworth); Merton.pdf (Deane); Flockton Court.pdf (Horwich); Hulton Lane.pdf (Deane); Jubilee House.pdf (Town Centre); Lever Gardens.pdf (Little Lever); Longsight Lodge.pdf (Harwood); St Georges Court.pdf (Halliwell); Highfield House.pdf (Farnworth); Deepdale Road.pdf (Breightmet); Drummond Street.pdf (Astley Bridge); Springfield Gardens.pdf (Kearsley).
Amber / Medium priority
Thornbank.pdf - Rogerstead, Blackshaw House, Fernstead – (Deane); Hargreaves house.pdf (Town Centre); Valley View.pdf (Bromley Cross); 760 – 802 Moss bank Way.pdf (Johnson Fold).
Graffiti removal
- All offensive or racist graffiti to be removed within 24 hours of it being reported.
- All graffiti to be removed within seven working days.
You can report graffiti in your area by calling us on 01204 328000, or by emailing us.
Trees
- All trees in our properties' front gardens and on our communal land are inspected on a three year cycle and any identified work undertaken.
- Rear garden trees are inspected following any health and safety concerns raised by residents or any issue referred by our staff.
- Tree removal requests– please note a tree will only be removed if there's a serious issue with the tree such as if it's diseased, dead or dying.
- New trees will be replanted when a tree is removed.
Trees won't be removed for the following reasons:
- Lack of light – poor light levels within a property or garden won't necessarily result in tree pruning or removal. There's currently no legal right to light.
- TV reception – If you think trees are affecting your TV reception, works will only be considered once written proof has been submitted to us.
- Leaves, seeds, fruit & honeydew – no works will be programmed.
- Tree roots – If there's a perceived trip hazard, an inspection will be undertaken to measure if the trip level is within a reasonable tolerance.
- Overhanging branches - under Common Law a resident may prune back overhanging branches or encroaching roots to your boundary. However permission from us will be needed.
- Squirrels & birds – no works will be programmed.
Arboricultural policy [pdf] 131KB
If you have any serious concerns regarding our trees, please call 01204 328000 or email us.
Other trees
Trees on adopted land - If you've any concerns, please contact Bolton Council on 01204 334071 or 01204 334100.
Trees on private land – the owner of the land is responsible for all trees. Details of who owns land can be found on the government's Land Registry. Please note: there's a small charge for this, payable by the applicant.
