Our repairs and maintenance service

If you have questions regarding our repairs and maintenance service, our Repairs Policy might already have the answer.

You can tap here to read our Repairs Policy, which contains information on these points:

• Which repairs are our responsibility and which are the tenant's responsibility.
• How we prioritise repairs.
• What happens if there are special reasons we should prioritise a repair.
• Which repairs might be dealt with by our planned programme.
• Our response times for different types of repairs.
• Our out of hours service.
• Rechargeable repairs.
• + more.

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You can also tap one of the commonly-asked questions below to see the answer in our Repairs Policy:

• What are your timescales for different repairs? (opens Repairs Policy Appendix A in a new tab)
• Which repairs are you responsible for, and which ones are my responsibility? (opens Repairs Policy Appendix C in a new tab)
• What happens after I report a repair? (opens Repairs Policy Section 6 in a new tab)
• What will you do after I report damp, condensation, and mould-related issues? (opens Repairs Policy Section 9 in a new tab)
• What regular checks do you need to carry out in my home? (opens Repairs Policy Section 11 in a new tab)
• When would you charge me for a repair? (opens Repairs Policy Section 13 in a new tab)
• What if I want to carry out improvements or alterations myself? (opens Repairs Policy Section 14 in a new tab)

If you're looking to carry out alterations, improvements, or major repairs** yourself, please read the general conditions and complete the tenants permission form, both attached below:

• Tenants'-permission-form-general-conditions-[docx]-147KB
• Tenants'-permission-form-[docx]-100KB

Then return it to us by:

• emailing it to: housingwebrepairs@boltonathome.org.uk
• posting it to: Bolton at Home, 98 Waters Meeting Road, Bolton, BL1 8SW
• or handing it to us in person: at our head office (Bolton at Home, 98 Waters Meeting Road, Bolton, BL1 8SW) or your local UCAN centre, which you can find here:  www.boltonathome.org.uk/ucan

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**If you're unsure or have questions regarding permissions, please call us on 01204 328000, or get in touch using our other contact details listed at:  www.boltonathome.org.uk/contact-us (opens in a new tab).