Which repairs will you charge for?

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A repair is chargeable when we’ve been called out to a repair that isn’t our responsibility to fix. In these cases, we’ll charge the appropriate amount to cover our costs.

We also charge for repairs if we have to fix property damage caused by a member of the household or a visitor, when we’re given false information to attend to a repair, or when a property is left in a different state as to when the tenant moved in.

Here are some examples of when repairs may be charged:

  • Correcting unauthorised alterations to the property.
  • Replacing glass broken by accident or neglect.
  • Dealing with an infestation.
  • Clearing rubbish from the property or garden.
  • Reinstating any fireplaces or heating appliances that have been removed.
  • Replacing lost keys.
  • Repairing damage caused by forced entry when keys have been lost or access for gas servicing has been denied.
  • If a repair is reported which is false or exaggerated. For example, claiming a repair is an emergency when it isn’t.
  • If access to the property is not granted at the appointment time and we have to reschedule the visit.
  • If there's an electrical fault caused by a fuse blowing or a problem with one of the appliances owned by the tenant.

The costs you would pay

We don’t profit from chargeable repairs. We calculate the price for each job in the same way to cover our costs:

Cost of initial call out + a standard admin fee + cost of the repair (listed below) = total price

There are two call out charges, £54 for emergencies and £39 for non-emergencies. We’ll only charge for one call out or inspection per repair.

We also need to cover our administration costs, with a £12 fee per invoice.

Costs for our most common charged repairs

These costs below don't include call out and admin fees. 
 

Description

Price including VAT

Internal door renewal

£147.31

Internal door ease and adjust

£32.28

Renew set of lever handles

£15.01

Internal door frame repair

£28.24

internal door frame renewal

£143.06

External H/W door.

£661.20

External composite door

  

-            Front

£756.09

-            Rear

£654.36

Bath

£512.41

Bath Panel – Front/Side

£73.00

Bath Panel – End

£45.55

Wash basin inc pedestal

£252.72

WC close coupled suite (wc pan & cistern)

£259.82

Toilet seat

£36.48

WC cistern

£72.18

Kitchen S/S sink top

£182.48

Kitchen S/S sink top and base unit

£375.90

Kitchen base unit - single

£116.18

Kitchen base unit - double

£158.98

Kitchen wall unit - single

£89.80

Kitchen wall unit - double

£110.10

Reglaze

£48.58