Be involved

Our Group Operations Committee:

Members of our Group Operations Committee make sure that our frontline services are working to provide the best possible services for our tenants and other customers in our communities.

At any one time the Committee is made up of around seven people, with at least half of members being tenants, former tenants or other customers of our services. You can learn more about our Operations Committee and see vacancies when they're available by tapping here.

Our Group Board:

The Board is a group of appointed members who jointly oversee the activities of the organisation.

Our Board sets the strategic direction and is accountable to BH customers and other stakeholders for our overall performance in delivering housing and regeneration services to its customers. You can learn more about our Board, and see vacancies when they're available by tapping here.

Join our Group Customer Scrutiny Panel

Made up of a majority of tenants, alongside leaseholders and customers, our Scrutiny panel's main roles are to:

• Deliver independent scrutiny of our housing services with the aim of making them better for our customers,
• Ensure our housing services are accessible and meet the needs of all customers,
• Promote better value for money, identifying any areas they feel savings could be made,
• Inform, and- where possible- involve more of our tenants in their activities,
• Support the aims and objectives of the Bolton at Home Group.

Tap here to learn more about our Customer Scrutiny Panel.

Join our Youth Scrutiny Panel

Working with youth charity, Reclaim, we support a small group of young people to contribute to the independent scrutiny of our services, looking at ensuring our services meet the needs of our customers and improving value for money and accessibility.

Find out more info here:  www.boltonathome.org.uk/youth-scrutiny-panel.

What’s the purpose of the Equality Impact Analysis (EIA) Panel?

The purpose is to understand the impact of our customer facing policies. We analyse the policies and then mitigate/remove any negative impacts and consider the implications of how the policies could affect any of our current or future customers.

Why do we need to do it?

Equality impact assessments ensure that our policies do not discriminate against anyone and that, where possible, we promote equality of opportunity. Completion of Equality impact assessments is a legal requirement under race, disability and gender equality legislation.

Who can be on the EIA Panel?

We ideally want an EIA Panel of five people who are representative of our customer base in terms of ethnicity, sexuality, economic status and age. You'll need to be a Bolton at Home Group customer, and have an interest in ensuring that we continue to provide a great service to all of our customers. The position is purely voluntary, but expenses will be paid for any travel incurred. Full training will be given on the process.

Who do I contact to register my interest?

Please email your interest to rob.andrews@boltonathome.org.uk.

Do you live in one of our high-rise buildings** (at least seven stories, or 18 metres in height)

**Our current high-rise buildings are:

• Rainford House,
• Blackshaw House,
• Rogerstead House,
• Fernstead House,
• and Arundel Court.

If you live in one of these buildings, you're eligible to join our Resident Building Safety Panel, where you'll have an exclusive space to voice your opinions and shape our decision making on important safety matters going forward (and we may offer you rewards for your contributions).

To learn more and for details on how you can become a member of our Resident Building Safety Panel, tap here.

Join our Seniors In Partnership group

If you are a tenant aged over 55 you can come along to our Seniors in Partnership group. Here you can share experiences and discuss local issues and service. Contact our Activities Co-ordinator, Lesley Tyrer, on 01204 329678 for more details.

Visit your local UCAN centre

We support a wide range of community activities in our neighbourhoods. These include community networks, alliances, and partnerships where you can share your views and contribute to plans for neighbourhood improvements. We also support a vast range of community initiatives such as groups, activities and projects.

If you'd like to find out more about what is happening near you, tap here to find your nearest UCAN centre, where you'll be able to speak directly with our staff. You can also email the Community Engagement Team using ceteam@boltonathome.org.uk.

Tap here to follow the Bolton at Home Communities & UCAN Centres Facebook page for updates from our UCAN centres and Community Engagement teams.

Community activities in our neighbourhoods

Bolton at Home Group support a wide range of community activities in our neighbourhoods.  These include community networks, alliances and partnerships where you can share your views and contribute to plans for neighbourhood improvements.  We also support a vast range of community initiatives such as groups, activities and projects.  If you would like to find out more about what is happening near you, call into your local UCAN Centre or email the Community Engagement Team via ceteam@boltonathome.org.uk.

For updates from our UCAN Centres and Community Engagement Team, tap here to follow the Bolton at Home Communities & UCAN Centres Facebook page: www.facebook.com/BoltonatHomeCommunities (opens in a new tab).

You have the right to have your complaints dealt with promptly and fairly, with access to the Housing Ombudsman (who will give you swift and fair redress when needed)

We want you to be happy with the services you receive and we value your feedback. We welcome both positive and negative comments as they help us to improve and learn from our experiences. We want to:

• listen to your feedback, good or bad,
• deal with complaints efficiently and effectively,
• keep you up to date with progress,
• and be open and honest about the process.

If we fail to deliver on our promises, you may wish to complain. If you'd like:

• steps on how to make a complaint, leave a compliment, or make a suggestion,
• details on how we're learning and improving,
• and details on how to approach the Housing Ombudsman (if you still aren't satisfied with how we've dealt with your complaint)..

..please tap here to visit our Complaints, compliments, and suggestions page.

External information on complaints and the Housing Ombudsman

• The Housing Ombudsman is a free service that helps resolve disputes between tenants and landlords and you can read more about it here: www.housing-ombudsman.org.uk (opens in a new tab).
   
• Our approach to handling complaints is compliant with the Housing Ombudsman’s Complaint Handling Code, which you can read by tapping here (opens in a new tab).
   
• The UK government website also provides information for social housing tenants, including how to complain, and you can access it by tapping here (opens in a new tab).

Follow us on Facebook:

• Tap here to visit our main Bolton at Home Facebook page (opens in a new tab).
• You can also tap here to follow our Bolton at Home Communities and UCAN centres Facebook page (opens in a new tab) for the latest updates from our UCAN centres and Community Engagement teams.
• And you can tap here to follow our Bolton at Work Facebook page, which regularly shares details on local employment and training opportunities (opens in a new tab).

Follow us on Twitter/X:

You can tap here to follow us on Twitter/X (opens in a new tab) to get the latest news and events information.

Follow us on LinkedIn:

You can tap here to follow us on LinkedIn (opens in a new tab).