Scrutiny group

Bolton at Home's Scrutiny group

Our Scrutiny group is part of Bolton at Home’s co-regulatory framework. The group’s role is to scrutinise how Bolton at Home are meeting the current regulatory standards and BH’s aims and objectives. They carry out service reviews of Bolton at Homes activities and operations and their work helps to drive continuous service improvement.

The Scrutiny group is made up of a majority of tenants, alongside leaseholders and customers.

Scrutiny_Group_Terms_of_Reference.pdf[pdf] 123KB

We are currently recruiting for our Scrutiny group. If you're interested in helping to shape the future of Bolton at Home, you'll find further details in 'Scrutiny group vacancies' below.

Meet our Scrutiny group

Darren Kirkland
I’m Darren and I am the chair of the Scrutiny Panel. I have been a tenant with Bolton at Home for 18 years.
I joined the Scrutiny Panel because I like helping others and also as a way of learning new skills to help me get back into work.

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting new people &
• Listening to the points of view of tenants and the staff at Bolton at Home.

Sue Desai
I’m Sue and I have lived in Bolton for over 50 years.
I joined the Scrutiny Panel because I wanted to learn more about Bolton at Home in order to help more people in my local community.

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting new people and making new friends &
• Learning about Bolton at Home and all the different things they do.

Amanda Okeeffe
I’m Amanda and I am vice chair of the Scrutiny panel. I have been a tenant with Bolton at Home for 3 years, but have lived in Bolton for over 30 years.

I joined the Scrutiny Panel because I wanted to have a voice within my community. I also wanted to understand how Bolton at Home works so our group could together to solve any problems that tenants or Bolton at Home staff may come across.

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting with both the tenants and employees of Bolton at Home.
• Seeing how much my input is valued & listened to &
• When a change recommended by our group is implemented.

Doug Cunliffe

I'm Doug and I have been a tenant of Bolton at Home for over 20 years.

Over the 20 years I have been involved with various projects in the community. My latest role is being a member of the Scrutiny Panel and as part of this I get to look at various policies and working practices to make sure they are fair to the tenant and Bolton at Home.

The things I enjoy most about being on the Scrutiny Panel are:

• Having the opportunity to find out about all of
the work Bolton at Home does &
• Working with other panel members.

You?
We are currently recruiting for our Scrutiny group. If you're interested in helping to shape the future of Bolton at Home, you'll find further details by clicking or tapping on 'Scrutiny group vacancies' above.

What does our Scrutiny group do?

Ensure there is scrutiny of housing services with the aim of making improvements.
Act as a critical friend, providing constructive, evidenced feedback to Bolton at Home.
Ensure housing services are accessible and meet the needs of all customers.
Promote value for money and identify areas of waste.

Previous service reviews

Damp and condensation
Disabled adaptations
No access to properties
Transfers
Our Valley House office reception

The Scrutiny Group have recently concluded a service review on Bolton at Home’s complaints.

Scrutiny group vacancies

Interested in helping to shape Bolton at Home's future? Why not join our Scrutiny group?

Here's what we're looking for:

A good listener and communicator
A common sense approach to solving problems
Individuals who like to solve problems in a positive way
Team players, with respect for others in the group
An ability to analyse information and make decisions based on evidence and facts
An enthusiasm for improving services
Those who are able to share ideas and have an input
Individuals willing to learn and share their knowledge.

It'd also be great if (though not essential):

You currently work with a community group
Have worked with a residents association previously
Have had similar experience in the past either in a work setting or as part of a community group.

Are you eligible to join our Scrutiny group? You must be:

Aged 18 or over
A current tenant of Bolton at Home AND/OR;
A Right to Buy or Right to Aquire former tenant, still living at the same Bolton at Home address AND/OR;
A current customer (not tenant): e.g. leaseholders or Careline users AND/OR;
Household member of a Bolton at Home tenant (must have lived there for more than 2 years).

You must also NOT be: