Scrutiny panel logo

Decorative 'Customer Scrutiny Panel' logo

What does our Scrutiny panel do?

Made up of a majority of tenants, alongside leaseholders and customers, our Scrutiny panel's main roles are to:

  • Deliver independent scrutiny of our housing services with the aim of making them better for our customers,
  • Ensure our housing services are accessible and meet the needs of all customers,
  • Promote better value for money, identifying any areas they feel savings could be made,
  • Inform, and- where possible- involve more of our tenants in their activities,
  • Support the aims and objectives of Bolton at Home.

Want to learn more? Take a look at the Scrutiny panel's terms of reference:

Scrutiny-Group-terms-of-reference-[pdf]-120KB

Meet our Scrutiny panel members

Portrait image of our Scrutiny Group Chair, Darren Kirkland.

Darren Kirkland
I’m Darren and I am the chair of the Scrutiny panel.  I have been a tenant with Bolton at Home for 18 years.
I joined the Scrutiny Panel because I like helping others and also as a way of learning new skills to help me get back into work.

The things I enjoy most about being on the Scrutiny panel are:

• Meeting new people &
• Listening to the points of view of tenants and the staff at Bolton at Home.   

 

Portrait image of our scrutiny group member Doug Cunliffe. Doug Cunliffe

I'm Doug and I have been a tenant of Bolton at Home for over 20 years.

Over the 20 years I have been involved with various projects in the community. My latest role is being a member of the Scrutiny panel and as part of this I get to look at various policies and working practices to make sure they are fair to the tenant and Bolton at Home.

The things I enjoy most about being on the Scrutiny panel are:

• Having the opportunity to find out about all of
the work Bolton at Home does &
• Working with other panel members.

 

Portrait image of our scrutiny group member Olwyn Cunliffe. Olwyn Cunliffe

I’m Olwyn and I have been a tenant with Bolton at Home tenant for 10 years.

I joined the Scrutiny panel because I wanted to help suggest improvements to the different services within Bolton at Home which would benefit both tenants and staff members.  

The things I enjoy most about being on the Scrutiny panel are:

  • Working together as a team and with staff members to come up with ideas for improvements to services &
  • Being recognised and appreciated for the work that we do.

See their previous service reviews

  • Damp and condensation
  • Disabled adaptations
  • No access to properties
  • Transfers
  • Our Valley House office reception
  • The complaints process

Find out more

To find out more about the Scrutiny group- and/or for information on becoming a member, please email: govregteam@boltonathome.org.uk