Scrutiny group

Darren Kirkland
I’m Darren and I am the chair of the Scrutiny Panel.  I have been a tenant with Bolton at Home for 18 years.
I joined the Scrutiny Panel because I like helping others and also as a way of learning new skills to help me get back into work.

 

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting new people &
• Listening to the points of view of tenants and the staff at Bolton at Home.   

Sue Desai
I’m Sue and I have lived in Bolton for over 50 years.
I joined the Scrutiny Panel because I wanted to learn more about Bolton at Home in order to help more people in my local community.

 

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting new people and making new friends &
• Learning about Bolton at Home and all the different things they do.

Amanda Okeeffe
I’m Amanda and I am vice chair of the Scrutiny panel.  I have been a tenant with Bolton at Home for 3 years, but have lived in Bolton for over 30 years.

I joined the Scrutiny Panel because I wanted to have a voice within my community.  I also wanted to understand how Bolton at Home works so our group could together to solve any problems that tenants or Bolton at Home staff may come across.

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting with both the tenants and employees of Bolton at Home.
• Seeing how much my input is valued  & listened to &
• When a change recommended by our group is implemented. 

Doug Cunliffe

I'm Doug and I have been a tenant of Bolton at Home for over 20 years.

Over the 20 years I have been involved with various projects in the community. My latest role is being a member of the Scrutiny Panel and as part of this I get to look at various policies and working practices to make sure they are fair to the tenant and Bolton at Home.

The things I enjoy most about being on the Scrutiny Panel are:

• Having the opportunity to find out about all of
the work Bolton at Home does &
• Working with other panel members.

Olwyn Cunliffe

I’m Olwyn and I have been a tenant with Bolton at Home tenant for 10 years.

I joined the Scrutiny Group because I wanted to help suggest improvements to the different services within Bolton at Home which would benefit both tenants and staff members.  

The things I enjoy most about being on the Scrutiny Group are:

• Working together as a team and with staff members to come up with ideas for improvements to services &
• Being recognised and appreciated for the work that we do.

• Ensure there is scrutiny of housing services with the aim of making improvements.
• Act as a critical friend, providing constructive, evidenced feedback to Bolton at Home.
• Ensure housing services are accessible and meet the needs of all customers.
• Promote value for money and identify areas of waste.

• Damp and condensation
• Disabled adaptations
• No access to properties
• Transfers
• Our Valley House office reception

The Scrutiny Group have recently concluded a service review on Bolton at Home’s complaints.