Meet our Scrutiny group members
Darren Kirkland
I’m Darren and I am the chair of the Scrutiny Panel. I have been a tenant with Bolton at Home for 18 years.
I joined the Scrutiny Panel because I like helping others and also as a way of learning new skills to help me get back into work.
The things I enjoy most about being on the Scrutiny Panel are:
• Meeting new people &
• Listening to the points of view of tenants and the staff at Bolton at Home.
Sue Desai
I’m Sue and I have lived in Bolton for over 50 years.
I joined the Scrutiny Panel because I wanted to learn more about Bolton at Home in order to help more people in my local community.
The things I enjoy most about being on the Scrutiny Panel are:
• Meeting new people and making new friends &
• Learning about Bolton at Home and all the different things they do.
Amanda Okeeffe
I’m Amanda and I am vice chair of the Scrutiny panel. I have been a tenant with Bolton at Home for 3 years, but have lived in Bolton for over 30 years.I joined the Scrutiny Panel because I wanted to have a voice within my community. I also wanted to understand how Bolton at Home works so our group could together to solve any problems that tenants or Bolton at Home staff may come across.
The things I enjoy most about being on the Scrutiny Panel are:
• Meeting with both the tenants and employees of Bolton at Home.
• Seeing how much my input is valued & listened to &
• When a change recommended by our group is implemented.
Doug Cunliffe
I'm Doug and I have been a tenant of Bolton at Home for over 20 years.
Over the 20 years I have been involved with various projects in the community. My latest role is being a member of the Scrutiny Panel and as part of this I get to look at various policies and working practices to make sure they are fair to the tenant and Bolton at Home.
The things I enjoy most about being on the Scrutiny Panel are:
• Having the opportunity to find out about all of
the work Bolton at Home does &
• Working with other panel members.
Olwyn Cunliffe
I’m Olwyn and I have been a tenant with Bolton at Home tenant for 10 years.
I joined the Scrutiny Group because I wanted to help suggest improvements to the different services within Bolton at Home which would benefit both tenants and staff members.
The things I enjoy most about being on the Scrutiny Group are:
- Working together as a team and with staff members to come up with ideas for improvements to services &
- Being recognised and appreciated for the work that we do.
What does our Scrutiny group do?
- Ensure there is scrutiny of housing services with the aim of making improvements.
- Act as a critical friend, providing constructive, evidenced feedback to Bolton at Home.
- Ensure housing services are accessible and meet the needs of all customers.
- Promote value for money and identify areas of waste.
Previous service reviews
- Damp and condensation
- Disabled adaptations
- No access to properties
- Transfers
- Our Valley House office reception
The Scrutiny Group have recently concluded a service review on Bolton at Home’s complaints.