Resident Voices Channel Logo

Decorative image displaying the Resident Voices Channel logo

Resident Voices Channel

Complete online surveys, improve services, and get rewarded.

Say hello to our Resident Voices Channel!

Give your opinion to improve the services you get from us, suggest new ideas, and get free high street shopping vouchers- all from the comfort and safety of your own home. 

Be part of Resident Voices Channel (RVC) and share your thoughts to help us deliver a better service for your community. 

For the time being, you’ll need to have access to the internet and use email to join the RVC as all activity is happening online. We’re sorry there isn’t currently another way to take part if you don’t use the internet or email. This is a new initiative and we may develop other ways of taking part in the future.

Being part of the RVC won’t require much of your time but it will give you the power to make an impact and reward you with points each time you take part that build-up to high street shopping vouchers.

By giving us your feedback this way, you’ll:

  • play a role in how we plan and deliver services
  • share your ideas on how we can best support people living in our neighbourhoods
  • and earn points for completed surveys to convert into high street shopping vouchers

Resident Voices Channel is open to you if you’re:

  • a Bolton at Home tenant or living in a Bolton at Home property
  • living in a property that used to be owned by Bolton at Home or Bolton Council
  • living in a shared ownership property owned in part by Bolton at Home
  • a current customer of Bolton at Home services (e.g., Careline, landlord services, etc.)
  • a regular user of services provided by our UCAN centres

Influence your area and receive vouchers– all without leaving your home and at a time that suits you.

Interested? Click or tap the tabs below to learn a little more and see how to register for Resident Voices Channel.

How it works

For now, you’ll receive surveys to complete online and get other opportunities to tell us what you think. You’ll earn points for each activity, which you can build-up and convert into high street shopping vouchers– helping your community and yourself. 

When it’s safe to do so and based on your preferences, we might expand the ways to be involved in the RVC and also the range of benefits from being a member.

Privacy notice

By registering your interest in the Resident Voices Channel (RVC) initiative, you’re giving Bolton at Home consent to use your email address to communicate with you about the RVC opportunity and registration process. 

The information you provide will be securely stored and will only be used for the following purposes: 

  • Registering you as a Bolton at Home RVC member. 

  • Emailing you regarding feedback surveys, consultation opportunities and updates regarding work the Bolton at Home RVC Group has completed and how your collective feedback has been used to shape our services. 

  • Emailing you with updates regarding points earned and to issue rewards earned from reward points you have accumulated.  

Should you change your mind about registering to join Bolton at Home RVC, you’re able to opt out by emailing your Information Governance Team at   

Please note that Bolton at Home have a wider corporate privacy notice available on our website here: 

If you have any questions about how Bolton at Home process your personal data more generally, or would otherwise like to exercise your rights (such as making a subject access request) in respect of the personal data that Bolton at Home are processing, you can contact our Information Governance Team by emailing Any individuals dissatisfied with the processing of their personal data by Bolton at Home have a right to lodge a complaint with the Information Commissioner's Office by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or