A bit about Careline
We currently help around 7,000 customers to live independently in their own home, whether they're an owner occupier or tenant. We offer a 24 hour, 365 day a year community alarm service.
We can provide help to people of all ages, people with disabilities or long term illnesses, those experiencing domestic violence or even if you just want extra reassurance. Anyone who lives in Bolton can be a Careline customer.
We can also help if you are discharged from hospital. In this situation we usually provide the Careline service free of charge for four weeks.
There are a few different services we provide such as:
- Careline 24/7 Monitoring and Emergency Response
- Careline (as above) and Telecare
- I’m OK’ unit
Read more about these services below or give us a call and we can advise which would benefit you the most.
Careline Level 1: Monitoring only
Cost: £3.50 per week
We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.
If you are suffering from domestic abuse we can supply a special unit that does not make a sound in your home.
When you need help press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative.
They can also contact the emergency services.
You MUST have an agreed local keyholder and responder available 24/7 to choose this service.
Careline Level 2: 24/7 Monitoring and emergency response
We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.
If you are suffering from domestic abuse we can supply a special unit that does not make a sound in your home.
When you need help press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative or one of our mobile staff members if you live in the Bolton borough.
They can also contact the emergency services.
Careline Level 3: (as above) and Telecare
Cost: £7.70 per week
If you have a social care assessment and are identified with specific health needs you may be able to have additional equipment fitted to help you remain independent at home.
Each piece of Telecare equipment has a sensor that is remotely connected to the base unit and works by sending a radio wave signal. If a sensor detects a potential accident such as a fall or a bed sensor it alerts our Careline Team.
Click here to visit the Bolton Council website for more information.
Our new 'I'm OK' service
Our new monitoring service is the 'I’m OK' service and we can install this unit in your home.
You simply press the green flashing button each day and we will know that you're well- if you don’t press it we will be alerted that something is wrong.
For more information on this or any Careline service please call 01204 335733.
'I'm OK' service: Should I choose Level A, B or C services?
Level A:
97p per week.
If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and will contact your relatives.
Level B:
£2.07 per week.
If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and our Emergency Response Team will visit to ensure you are alright.
Level C:
£3.66 per week.
Includes the Careline 24/7 Monitoring and Emergency Response Service and someone will give you a daily morning call instead of you having to press the ‘I’m ok’ button.
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We can help you stay independent in your own home
Careline advice
For advice on charges, grants and exemptions, just give us a call on 01204 335733 (24hrs a day, 365 days a year). We can also advise on which service(s) would be benefitial to your individual needs.