Careline

Could Careline support you or a loved one?

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We currently help around 7,000 customers to live independently in their own home, whether they're an owner occupier or tenant. We offer a 24 hour, 365 day a year community alarm service.

Careline can provide help to people of all ages, people with disabilities or long term illnesses, those experiencing domestic abuse**, or even if you just want extra reassurance. There are a few different services we provide, such as:

  • Careline 24/7 Monitoring (Careline Level 1)
  • Careline 24/7 Monitoring and emergency response (Careline Level 2)
  • Careline (as above) and Telecare (Careline Level 3)
  • Careline "I’m OK" unit

We can also help if you are discharged from hospital. In this situation we usually provide the Careline service free of charge for four weeks. **For Careline customers experiencing domestic abuse, we'll supply a unit that doesn't make a sound when dialed and we'll have notes on our system to ensure we're able to respond to the situation accordingly.

We offer a monitoring only (Level 1) Careline service for customers experiencing domestic abuse. This means that our Careline agents can't attend to domestic abuse incidents in-person; however, they'll respond by calling emergency services such as the police and will discreetly monitor and record the call for as long as necessary.

Please note that Careline Levels 2 and 3 are only available to residents living in Bolton.

We’d recommend checking if there are community alarm and/or Telecare providers in your area if you require a full service (not just monitoring/Level 1). Your local council may be able to provide guidance on your options. You can tap here to find your local council on the gov.uk website.

Tap here to learn more about Careline Level 1: 24/7 Monitoring only

Blue circle containing the text 'Careline Level 1'

Cost: £17.08 per month

We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.

When you need help, press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative. They can also contact the emergency services if needed.

Please note: you must have an agreed local keyholder and responder available 24/7 to choose this service.

If you are suffering from domestic abuse we can supply a special unit that does not make a sound when pressed, and we'll have notes on our system to ensure we're able to respond to the situation accordingly.

We offer a monitoring only service for customers experiencing domestic abuse. This means that our Careline agents can't attend to domestic abuse incidents in-person; however, they'll respond by calling emergency services such as the police and will discreetly monitor and record the call for as long as necessary.

Please get in touch if you'd like more information on the different levels of Careline service.

Tap here to learn more about Careline Level 2: 24/7 Monitoring and emergency response

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Cost: £27.80 per month

We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.

When you need help, press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative or one of our mobile staff members if you live in the Bolton borough.

They can also contact the emergency services if needed.

Please get in touch if you'd like more information on the different levels of Careline service.

Careline Levels 2 and 3 are only available to residents living in Bolton — and please note that we offer a Level 1 (monitoring only) service for customers experiencing domestic abuse.

We’d recommend checking if there are community alarm and/or Telecare providers in your area if you require a full service (not just monitoring/Level 1). Your local council may be able to provide guidance on your options.

You can tap here to find your local council on the gov.uk website.

Tap here to learn more about Careline Level 3: (as above) and Telecare

Blue circle containing the text 'Careline Level 3'

Cost: £37.56 per month

If you have a social care assessment and are identified with specific health needs you may be able to have additional equipment fitted to help you remain independent at home.

Each piece of Telecare equipment has a sensor that is remotely connected to the base unit and works by sending a radio wave signal. If a sensor detects a potential accident such as a fall or a bed sensor it alerts our Careline Team. Examples of Telecare equipment include:

  • bed sensor
  • fall detector
  • chair sensor
  • pressure mat sensor
  • epilepsy sensor
  • flood detector
  • smoke detector
  • ambient temperature sensor
  • property exit sensor
  • medication dispenser
  • voice activation unit

You can learn more about Careline Telecare equipment in the short video below, or you can tap here to learn more about Telecare equipment on the Bolton Council website.

Please get in touch if you'd like more information on the different levels of Careline service.

Careline Levels 2 and 3 are only available to residents living in Bolton — and please note that we offer a Level 1 (monitoring only) service for customers experiencing domestic abuse. 

We’d recommend checking if there are community alarm and/or Telecare providers in your area if you require a full service (not just monitoring/Level 1). Your local council may be able to provide guidance on your options.

You can tap here to find your local council on the gov.uk website.

Could you benefit from our "I'm OK" service? Tap here to learn more.

Blue circle containing the text 'I'm OK service'

We have a monitoring service known as "I'm OK". We can install a unit in your home and you simply press the green flashing button each day to let us know you're well.

If you don’t press the button, we will be alerted so that we can check up on you and get help if needed. For more information on the "I'm OK" service (or any other Careline service), please feel free to get in touch.

  • Level A: £4.72 per month:
    If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and will contact your relatives.

  • Level B: £10.12 per month :
    If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and our Emergency Response Team will visit to ensure you are alright.

  • Level C: £17.84 per month :
    Includes the Careline 24/7 Monitoring and Emergency Response Service and someone will give you a daily morning call instead of you having to press the "I’m OK" button.

Please note that the "I'm OK" service is only available to residents living in Bolton.

Tap here for more information on the Careline wristband

The Careline wristband on a person's wrist.

Feel safer with the Careline wristband.

Our personal wristband has an identification (ID) number on it that is unique to you and also has the Careline telephone number on it. It’s ideal if you’re away from home on a daily basis. For example, if you're out for a walk or shopping. It’s also ideal if you have any type of medical condition or allergies which may need to be known in a critical situation.

The wristband is available to anyone, any age. If you have an accident or a problem whilst you're out, whoever has stopped to help you will know to call Careline, which is the number on the wristband. A member of our Careline team will answer the call within seconds and once you, or whoever has made the call on your behalf quotes the ID number on your wristband, we'll instantly know your name, address, next of kin, and will have access to any other details that you've provided. We can then assist where necessary and decide on the most appropriate action to take.

For example, if an ambulance crew rang us for information about you, we could give them the medical details that you've previously told us about. For example, if you’re diabetic, on Warfarin, have any allergies, and so on. The service is available 24 hours a day, every day of the year.

The Careline wristband is:

  • Easily removable.
  • Waterproof.
  • Highly visible.
  • Hardwearing.

The wristband costs just £10 for registration and then £10 per year for the service. These costs include:

  • Registration and set up of details.
  • A wristband with your unique number.
  • An annual call to check that your details are correct.

Please get in touch if you'd like more information on the Careline wristband.

An important notice for new and existing Careline customers: changes to analogue telephone lines

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Telephone providers (such as BT) are phasing out analogue telephone lines (copper) and replacing them with digital systems.

The providers are all working to their own timescales to ensure they've switched to a digital service before the completion date of 2027.

Due to these infrastructure changes, you'll no longer be offered an analogue alarm unit. Instead, we'll provide a digital-ready unit that uses SIM card technology instead of an analogue 'landline'.

The digital (SIM card) unit may incur additional charges - but we'll discuss these with you during enquiry or installation.

Please feel free to get in touch using the contact details on this page if you'd like to know more. We're here to help.

Header image reading 'What Careline customers say'

1. A family member of a Careline customer said:

“Thanks Careline for calling an ambulance for my brother after falling. Careline had saved his life as he had difficulty breathing.”

Header image reading 'What Careline customers say'

2. A family member of a Careline customer said:

“Thank you for all your care and compassion looking after mum. We can’t thank you enough.”

Header image reading 'What Careline customers say'

3. A family member of a Careline customer said:

“Thanks again for your kindness and concern regarding my dad, you yet again saved the day attending early morning yesterday. I know he can be stubborn and difficult but this man lead such an active life until ill health overtook. Today he sang your praises and described you as angels.”

Can I use Careline if I live outside of Bolton?

We can offer a monitoring only (Level 1) Careline service if you live outside of Bolton. Please contact us if you'd like more information on our monitoring (Level 1) service.

We’d recommend checking if there are community alarm and/or Telecare providers in your area if you require a full service (not just monitoring). Your local council may be able to provide guidance on your options.

You can tap here to find your local council on the gov.uk website.

Contact us if you'd like to know more

When you contact us, we can advise on which service(s) would be beneficial to your individual needs. We can also help if you'd like advice on charges, grants, and exemptions. 

You can call us 24 hours a day, 365 days a year using: 01204 335733, or you can send us an email using: careline@boltonathome.org.uk. 

If you'd prefer, you can write to:

Careline
Freepost BL5 157
Ground Floor
123 Prince St
Bolton
BL1 2ND

Support and advice is available if you're a carer

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A carer is someone who looks after a relative, partner, friend or neighbour who could not manage without your support. This may be due to illness, physical or learning disability, mental health issues, addiction, or a child’s additional needs.

When you're looking after someone, it can be difficult to know where to get support - but help and guidance is available. You might be looking for answers to questions like:

  • Who can give me benefits advice?
  • Where do I get aids and equipment to make daily living easier?
  • How can I arrange a short break?
  • How do I get a wheelchair for the person I look after?
  • Can we get some adaptations for our home?
  • Where do we apply for a Blue Badge for parking concessions?
  • How can I access local support in my area?

Here are two organisations who can help:

We're a TSA Member Organisation and TEC Quality Certified Organisation

TSA (TEC Services Association) member logo. It reads 'TSA: The voice of technology enabled care (TEC)'.TEC Quality Certified Organisation logo

TSA (TEC Services Association) is the independent advisory body for the technology enabled care (TEC) sector. We're a TSA Member Organisation, and a TEC Quality Certified Organisation.

The TSA supports organisations that commission, provide, and supply TEC services and solutions to over 1.9 million people.

You can tap here to learn more about TSA on their official website.