Download our handy factsheets and guides for new tenants

We've gathered together these documents which should come in handy if you're a new tenant. Just tap to view and/or download a copy.

Links to further information are also included where applicable:

Our guide on being a Good Neighbour

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You can download our on being a good neighbour.

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We want to make sure you’re comfortable in your home and enjoy being a part of your community. Living side by side with neighbours can sometimes result in challenges or disagreements - so, understanding each other’s differences is key to living peacefully in your home.

Designed in collaboration with customers, our Good Neighbour Guide contains our top tips and pieces of advice for building good relationships with your neighbours. 

You can view or download our Good Neighbour Guide by tapping here.

Own a Mobility Scooter? Please read our Mobility Scooter Fire Safety guide

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Download or view: Mobility-Scooters-Leaflet-Web-(February-2024)-[pdf]-780KB

Download this document (PDF format) for a handy guide on safely storing and charging your mobility scooter within your property.​​​​​

Our rules on smoking in and around your property

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Smoking by anyone, including visitors, is strictly prohibited in all enclosed (or substantially enclosed) communal areas owned by Bolton at Home. Smoking immediately inside or outside any property entrances is also prohibited.

It’s been illegal for anyone to smoke in an enclosed public place (and within the workplace) since July 2007. Smoke also shouldn’t be allowed to enter into any nearby buildings through open windows or doors.

You and anyone visiting may smoke in your home – and you may also smoke in any garage, shed, outhouse, or other structure that is for your sole use – as long as it’s safe for you to do so.

The law also requires us (Bolton at Home) to protect our staff – and anyone acting on our behalf – from the risks of second-hand smoke whilst at work. This means that we can refuse to attend appointments (e.g. to complete a repair) in your home if you smoke during our visit or if cigarette smoke is still present in your home.

We want to make sure we’re able to deliver the services you’ve requested (like repairs) when we visit – so please create a smoke-free environment by not smoking for an hour before our colleagues and/or contractors are due to arrive at your property, and by ensuring that rooms are suitably aired.

Thanks for your understanding.

If you'd like to download an A4 copy of this notice for your reference/to print, tap here: BH-Our-smoking-notice-February-2024-[pdf]-727KB.

Dealing with damp, condensation, and mould

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You can download our leaflet on dealing with damp, condensation, and mould here:  www.boltonathome.org.uk/damp-condensation-mould.

You can also visit that page for more information on dealing with issues relating to damp, condensation, and mould- including how to contact us if you need our help.

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Introducing our Resident Voices Channel: give us your opinion to improve the services you get from us and we'll reward you with free shopping vouchers.

Why not become a part of our Resident Voices Channel?

It won’t require much of your time, but it'll give you the power to make an impact and reward you with points each time you take part that build-up to high street shopping vouchers.

We'll tell you more in this short video:


If you're interested in joining your fellow residents, tap the button below to learn more:

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