Our performance

We work towards achieving our corporate objectives. These are:

  • Meeting the housing needs of our customers
  • Supporting our customers to be more independent and our communities to be more sustainable
  • Ensuring that our business is well run, responsible and financially secure

More details about how we plan to do this can be found on the About us page.

We are committed to improving our performance and we monitor our performance so we can improve services.

We report on our performance in three ways:

  1. An annual report to customers.  This is a summary of our performance over the year.
  2. Performance reports to our board every three months.
  3. Performance reports to our Operations Committee every three months.

We also outline how we’re performing during the current financial year.

Please click the links below for updates on our service performance since April 2019.

Our-performance-from-April-2019-to-September-2019.pdf [pdf] 58KB

Our_performance_from_April_2019_to_ December 2019.pdf [pdf] 56KB

How we will meet your expectations

Our aim is to create ‘homes and neighbourhoods we can all be proud of’ by:

  • Maximising income for our organisation so that we remain viable
  • Maximising income for our customers
  • Diversification of our range of products and services
  • Delivering an efficient and well run business
  • Achieving profitable growth that can be reinvested back into our organisation

Value for money

To see how Bolton at Home meet the Value For Money standard set by the Regulator of Social Housing under our three objectives, considers performance against relevant indicators and the metrics monitored by the regulator, please click on the link :https://www.boltonathome.org.uk/corporate-document-hub


Our standards

The Regulator of Social Housing sets out seven standards we have to meet:

  1. Rent
  2. Value for money
  3. Governance and financial viability
  4. Tenant involvement and empowerment
  5. Home
  6. Tenancy
  7. Neighbourhood and community

We have also agreed local standards with our customers in four areas:

  1. Neighbourhood and community: building communities
  2. Home: improving homes
  3. Tenancy: managing tenancies
  4. Customer involvement and empowerment: involving customers

A summary of how we meet our national and local standards can be found at https://www.boltonathome.org.uk/governance-and-regulation

Who are the Regulator of Social Housing?

Housing associations are regulated by the Regulator of Social Housing. It exercises its functions through the Regulation Committee.