Economic and consumer standards
Governance and Financial Viability Standard | Looks at how well an organisation is run and if it is financially viable. |
Value for Money Standard | Looks at whether a provider is making the best use of its resources to meet its objectives. |
Rent Standard | Establishes the requirements around how registered providers set and increase rents for all their social housing stock in line with government policy. |
Safety and Quality standard | Requires landlords to provide safe and good quality homes and landlord services to tenants. |
Transparency, Influence and Accountability Standard | Requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints, when necessary, influence decision making and hold their landlord to account. |
Neighbourhood and Community Standard | Requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes. |
Regulatory framework
Every four years, the regulator assesses how well we’re meeting the standards.
We were last inspected by the regulator in 2020. Tap here for details of this regulatory judgement.
This judgement confirmed our governance (G) and financial viability (V) grades as follows:
Governance Grade | G1 - Complaint | The provider meets our governance requirements. |
Viability Grade | V2 - Complaint | The provider meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance. |
From April 2024, a new consumer grade (C) will be introduced, as per the new regulatory framework.
Maintaining compliance with the regulatory standards
Every three months, we assess ourselves against the requirements set out in the economic and consumer standards, and we report the progress to our committees and the board.
Each year, our board needs to verify that we’re meeting the economic and consumer standards and confirm this in our annual report for customers and our financial statements.